* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting. HEY, AT 6:00 PM [00:00:01] I'LL CALL THIS, [1. CALL SESSION TO ORDER] UH, CITY COUNCIL SESSION FOR THE CITY OF FELLOW. UH, TO ORDER. FIRST ITEM IS ROLL CALL COUNCIL MEMBER WARNER HERE. COUNCIL MEMBER MORRIS HERE. UH, COUNCIL MEMBER GORDON IS ABSENT. COUNCIL MEMBER REPORT OF HIS ABSENT COUNCIL MEMBER KING HERE AND MAYOR TIME THORNTON IS HERE. MAYOR SCHNEIDER IS ABSENT. SO MOVE ON TO ITEM 3.1, [3.1. Presentation of Biennial Community Survey results on City Services & Culture. (David Amsler and Robert Heacock)] PRESENTATION OF BIENNIAL COMMUNITY SURVEY RESULTS ON CITY SERVICES AND CULTURE. GOOD EVENING, MR. MAYOR PATAM, AND, UH, COUNCIL FOR ME TO BE HERE. MY NAME IS ROBERT C**K ENCY INSTITUTE. UH, THIS IS IN FACT THE THIRD COMMUNITY SURVEY THAT WE'VE CONDUCTED, UH, FOR THE CITY OF HATO. AND, UM, LIKE I SAID, IT'S MY PLEASURE TO BE HERE AND TO WALK YOU THROUGH A LITTLE BIT ABOUT, UM, ETC. SOME OF YOU MAY REMEMBER ME FROM PAST PRESENTATION AND, AND, UH, SEVERAL OF YOU ARE ARE NEW. SO A WORD ABOUT ETC. UH, WE'VE BEEN IN EXISTENCE SINCE THE LATE 1990S, SO OVER 40 YEARS. UM, WE'VE SURVEYED MORE THAN 3.6 MILLION PEOPLE JUST SINCE 2011. STOP AND CONSIDER, THAT'S MAYBE FOUR OR 500 AT A TIME IN MOST CASES. THAT'S A LOT OF, A LOT OF SERVICE IN A LOT OF COMMUNITIES THAT WE'VE BEEN ABLE TO WORK WITH. JUSTIN, UH, YOUR AREA, I KNOW WE'VE, UH, DONE SURVEYS FOR PFLUGERVILLE, ROUND ROCK, GEORGETOWN, COLLEEN, AND A NUMBER OF OTHERS. AGENDA. WE'LL GO THROUGH THIS PRETTY QUICKLY. UM, BUT OBVIOUSLY WE, WE GO THROUGH, IF YOU HAVE QUESTIONS THAT YOU REALLY FEEL FREE TO, YOU KNOW, CHIME IN. UH, WE WANNA GO OVER THE PURPOSE OF METHODOLOGY, GIVE YOU A LITTLE BIT OF BACKGROUND HOW THE SURVEY WAS CONDUCTED. I'M GONNA GIVE YOU AN OVERVIEW OF THESE OVERALL SATISFACTION AND QUALITY OF LIFE AND VIEW OF CITY SERVICES. WE HAVE THE ABILITY TO SHOW YOU HOW, HOW TO COMPARES TO OTHER COMMUNITIES. SO WE'RE GONNA LOOK AT, UM, HOW YOU COMPARE TO, TO TEXAS CITIES AS WELL AS ACROSS THE UNITED STATES. SOMETIMES THAT'S REALLY GOOD PERSPECTIVE BECAUSE IF YOU SAY 50% ARE SATISFIED, YOU DON'T REALLY KNOW. YOU MIGHT THINK THAT'S NOT VERY GOOD, BUT IF THE AVERAGE IS 30% AND YOU'RE 20% AHEAD, THAT GIVES YOU CONTEXT THAT I THINK IS VERY MEANINGFUL. UM, FOR INTERPRETATION. WE'RE GONNA HAVE, UH, SHOW YOU ALSO THEN THE PRIORITIES FOR INVESTMENT. WE'RE GONNA LOOK AT SOMETHING CALLED A SATISFACTION IMPORTANCE INDEX. AND WHAT THAT IS, IS WE'RE, WE'RE NOT JUST LOOKING AT HOW SATISFIED PEOPLE ARE. 'CAUSE AGAIN, THAT CAN BE MISLEADING. UM, EXAMPLE I USE IS, UM, LET'S SAY WE HAVE A SERIES OF PARKS, PARK SERVICES AND THE DOG PARK IS ONE OF 'EM. AND YOU ASK, WELL, HOW SATISFIED ARE WE WITH THE DOG PARK? AND I SAY, I'M VERY DISSATISFIED. I HAD A HORRIBLE EXPERIENCE. MY DOG BUSTER GOT CHASED AROUND BY THE BIG DOGS, AND IT WAS AWFUL. I WASN'T HAPPY ABOUT IT AT ALL. UM, DEFINITELY I'M NOT HAPPY WITH THE DOG PARK. WELL, IF YOU ONLY ASK, HOW SATISFIED ARE YOU WITH THAT, YOU MIGHT SAY, GOSH, I, WE NEED TO INVEST IN THE DOG PARK. BUT IF YOU LOOK AT HOW, HOW, COMBINE THAT WITH HOW IMPORTANT IS IT, YOU GET TOTALLY GET THE VIEW, GET THE VIEW OF, WELL, YEAH, I DON'T LIKE IT, BUT I DON'T WANT YOU SPENDING MORE MONEY ON IT. I WANT YOU TO INVEST IN YOUTH PROGRAM ACTIVITIES OR SENIOR PROGRAMS, OR, YOU KNOW, OTHER ITEMS, OTHER TYPES OF SERVICES. SO THAT'S WHAT WE DO THERE. WE GET TO THAT PRIORITIES FOR INVESTMENTS. WE HAVE SOME OTHER FINDINGS BASED ON SOME OF THE UNIQUE QUESTIONS THAT WERE TAILORED TOWARDS, UH, . AND THEN WE'LL HAVE SUMMARY AND OPEN FOR QUESTIONS. SO THE PURPOSE REALLY IN TALKING WITH YOUR STAFF IS, UH, INITIALLY JUST TO OBJECTIVELY ASSESS SATISFACTION. UH, WE DON'T OFTEN HEAR FROM EVERYONE IN THE COMMUNITY, BUT WE MAY HEAR FROM A FEW THAT MAKE THEIR, THEIR OPINIONS KNOWN AND MAY THINK THAT THEY SPEAK ON BEHALF OF EVERYONE ELSE, BUT THEY DON'T NECESSARILY DO THAT. SO THIS, THIS GIVES AN OPPORTUNITY FOR YOU TO GET THAT OBJECTIVE DATA, AND AS I MENTIONED BEFORE, WE'LL BE ABLE TO COMPARE THAT, YOUR PERFORMANCE TO OTHER COMMUNITIES AS A BENCHMARK. AND THEN WE'RE GONNA HELP DETERMINE PRIORITIES FOR IMPROVEMENT TO SERVE THE RESIDENTS BETTER. THOSE ARE THE PURPOSE THERE. A METHODOLOGY, WE REALLY STARTED, UM, IN THE FALL, PUTTING TOGETHER YOUR SURVEY INSTRUMENT WITH YOUR STAFF. UH, WE ADMINISTERED IT BY MAIL AND ONLINE BETWEEN DECEMBER AND JANUARY. SO A LOT OF IT WAS IN JANUARY. AND THIS WE CALL THE 2026, UH, SURVEY. WE HAD A GOAL OF 400 COMPLETED SURVEYS. WE ACTUALLY HAD 402 COMPLETED. SO WHAT THAT PRODUCED IS A MARGIN OF ERROR, PLUS OR MINUS 4.9%. 5% IS USUALLY THE GOAL. UH, KIND OF THE STANDARD IF YOU LOOK AT SURVEYS FOR NATIONAL, UH, ISSUES OF POLITICAL, UH, SURVEYS AND THINGS LIKE THAT. SO YOUR RESULTS ARE VERY GOOD. THIS GIVES YOU A FEEL FOR WHERE THE RESPONSES CAME FROM WITHIN THE COMMUNITY. WE TRIED TO WORK HARD TO MAKE SURE THAT IT WAS REPRESENTATIVE OF, [00:05:01] OF THE COMMUNITY IN A LOT OF DIFFERENT WAYS. THIS IS BY LOCATION. AGAIN, ALL OF THE RESULTS ARE, ARE STRICTLY CONFIDENTIAL IN TERMS OF INDIVIDUAL RESPONSES. WE NEVER REVEAL TO ANYONE, UH, WHAT A SINGLE RESIDENT OR HOW THEY RESPONDED. BUT WE DO SHOW KIND OF THE AREA SO THAT YOU HAVE CONFIDENCE THAT THIS IS PUT WELL TOGETHER, AND WE'LL GO THROUGH SOME DEMOGRAPHICS, GIVE YOU, UM, PERSPECTIVE AS WELL. I THINK IT'S INTERESTING THAT YOU, ABOUT 34% OF YOUR COMMUNITY WHO, WHO RESPONDED ARE 55 OR OLDER. SHE HAD A WHAT A GOOD REPRESENTATION OF, OF YOUNGER FOLKS AS WELL. WITH 22% BEING UNDER THE AGE OF 35, WHO RESPONDED, BOTH NEW AND LONG TERM RESIDENTS WERE WELL REPRESENTED. ALL GENDERS WERE WELL REPRESENTED. THAT WOULD DO TOPIC NUMBER ONE, WHICH IS SATISFACTION WITH QUALITY OF LIFE AND CITY SERVICES. MOST OF THE SLIDES YOU'RE GONNA SEE ARE GONNA BE ON A FIVE POINT SCALE. UM, WE'LL HAVE VERY SATISFIED, SOMEWHAT SATISFIED, NEUTRAL, AND THEN SOMEWHAT DISSATISFIED. VERY DISSATISFIED. I PAUSED TO MENTION THAT BECAUSE A LOT OF COMMUNITIES WILL INITIALLY JUMP RIGHT TO THE RED, THE LOOK RIGHT AT THE, AT THE NEGATIVE. AND WE WOULD SUGGEST THAT THAT'S NOT ALWAYS THE, THE BEST WAY TO APPROACH IT. IT'S HARDER TO MOVE THOSE PEOPLE. IT'S GOOD TO ADDRESS IT. YOU DON'T WANT TO IGNORE STRONG FEELINGS THAT PEOPLE HAVE ABOUT A PARTICULAR ISSUE. BUT WE WOULD, WE WOULD INDICATE THAT, UM, THE NEUTRAL OFTENTIMES IS ONE. YOU WANNA LOOK AT WHY? BECAUSE WITH MORE INFORMATION, WITH BETTER COMMUNICATION, UH, JUST MORE AWARENESS, A LOT OF TIMES YOU CAN MOVE THAT GRAY TO SATISFIED IF THEY HAVE A CONTEXT FOR IT. AND BOTTOM LINE IS CITIES AREN'T NECESSARILY THAT GREAT AT TRUMPETING. THEIR SUCCESSES SORT OF FEELS WEIRD TO BE PATTING YOURSELVES ON THE BACK. SO A LOT OF COMMUNITIES STRUGGLE WITH THAT, BUT IF YOU DON'T, THEN THE NEGATIVE STUFF HAS BETTER OPPORTUNITY TO RISE TO THE TOP. SO WE WOULD, WE WOULD STRESS, IT'S REALLY IMPORTANT TO FOCUS ON, UM, ON THAT AS A CITY TO LET PEOPLE KNOW WHAT YOU'RE DOING IF, AND, AND EVALUATE THAT ON AN ONGOING BASIS. ALL THESE CHARTS CAN BE VERY, VERY BUSY. WE'RE NOT GONNA HAVE TIME TO GO THROUGH EVERY SINGLE LINE. UM, YOU KNOW, BUT I PUT THAT UP THERE AND, AND YOU CAN GLANCE AT THAT AND IF SOMETHING HAD JUMPED OUT AT YOU IN YOUR PREVIOUS REVIEW, UM, OR YOU HAVE A CONCERN ABOUT IT, YOU CAN SEE SOME OF THESE IN THE, IN THE MIDDLE THERE. KIND OF HIGHLIGHT WHAT I WAS TALKING ABOUT WHERE YOU HAVE 39, 30 5%, 40% IN THE CASE OF RECRUITING, RETAINING QUALITY STAFF AS, AS NEUTRAL WONDER HOW MANY PEOPLE REALLY KNOW, UM, YOU KNOW, ARE, ARE REALLY AWARE OF WHAT'S KIND OF, WHAT'S GOING ON AND SOME OF THESE ISSUES. SO THEY'RE, THEY'RE NEUTRAL. BUT IF YOU, IF YOU VALUE THAT AND YOU WANT TO MOVE THAT MORE TOWARDS THE, THE BLUE AND I GUESS IT'S MORE OF A PURPLE, UM, THAT'S WHAT YOU WOULD DO. AND AGAIN, THIS IS JUST STRAIGHT YOUR NUMBERS AND SOME OF THESE CAN, CAN LOOK RATHER DISAPPOINTING, BUT WE'LL SHOW YOU LATER IN CONTEXT WITH THE BENCHMARKS THAT SOME OF THEM AREN'T AS, AS QUITE AS BAD AS YOU MIGHT SEE ORIGINALLY. OBVIOUSLY. I THINK THE ONE THAT JUMPS OFF THE PAGE IS HOW WELL THE CITY IS MANAGING GROWTH AT 60%. AGAIN, THAT'S ONE OF THOSE AREAS WHERE AS TO THE RESPONDENTS, HOW MUCH THEY REALLY KNOW, WHAT ARE THEY BASING THAT ON. UM, SOME COMMUNITIES WILL LOOK AT, THEY'LL PICK SOME OF THE, THE CONCERN AREAS AND, AND TRY TO ORGANIZE THEIR OWN, UH, FOCUS GROUPS, UH, OR SOME OTHER METHOD TO TRY TO, YOU KNOW, PEEL THAT ONION BACK A LITTLE BIT AND GET MORE INFORMATION. BUT OBVIOUSLY HOW WELL THE CITY MAN IS MANAGING GROWTH AND, UM, VALUE FOR TAXES AND FEES, THOSE ARE, ARE VERY LOW SATISFACTION WITH, UH, MAJOR CATEGORIES OF SERVICE. AND I DON'T THINK THIS IS A HUGE DEPARTURE. WE'LL GO THROUGH SOME OF THE COMPARISONS TO PREVIOUS SURVEYS FURTHER ON IN THIS PRESENTATION. UH, OBVIOUSLY SOLID WASTE SERVICES, VERY, VERY, UH, HIGH LEVEL OF SATISFACTION THERE WITH THE LIBRARY. STORM WATER MANAGEMENT, CUSTOMER SERVICE, PUT A PAUSE ON CUSTOMER SERVICE BECAUSE YOU HAD 70, 77 OR 57% SATISFIED, OR VERY SATISFIED. WELL, YOU MIGHT SAY, WELL, THAT'S PRETTY LOW, BUT 36% IS NEUTRAL. AND, AND AGAIN, I MEAN, A LOT OF TIMES I'LL SEE 20, 30% DISSATISFACTION WITH CUSTOMER SERVICE. YOU DON'T HAVE THAT ISSUE HERE. THAT'S A SIGN OF A, A POSITIVE, UM, ORGANIZATION. THAT DOESN'T HAPPEN BY ACCIDENT. TO HAVE HIGH LEVELS OF CUSTOMER SERVICE AS SOMETHING THAT TAKES EFFORT FROM HIRING THE RIGHT PEOPLE THAT HAVE THE RIGHT ATTITUDE AND, AND REALLY WANNA SERVE THE PUBLIC, UM, TO, UM, JUST INDIVIDUAL, UH, INTERACTIONS WITH, WITH, UH, WITH CITIZENS FLOW OF TRAFFIC ON CITY [00:10:01] STREETS. I THINK THAT WAS A STRONG CONCERN LAST TIME. AND FLOW OF TRAFFIC ON MAJOR ROADS, ON HIGHWAYS. SO GEN IN GENERAL, UM, THAT'S REALLY WHAT THEY'RE TELLING YOU IS WE REALLY NEED TO FOCUS ON THIS. AND YOU PROBABLY ALREADY HAVE PLANS, YOU MAY HAVE BEEN WORKING ON IT, BUT TO THE PUBLIC REALLY KNOW WHAT YOU'RE DOING TO ADDRESS THAT. UM, THAT'S THE OTHER PART OF THIS. AND THERE IS A LAG SOMETIMES, UH, I'LL WORK WITH CLIENTS AND THEY'LL SAY, WELL, WE, WHY ARE WE GETTING LOW SCORES ON OUR WEBSITE WHEN WE JUST SPENT $2 MILLION UPGRADING IT AND ALL THIS OTHER STUFF. SOME OF THESE JUST TAKES TIME TO FILTER INTO THE PUBLIC PERCEPTION. AGAIN, YOU'RE DOING A PERCEPTION, UH, WE HOPE IT'S BASED ON ACTUAL FACTUAL INTERACTION, BUT SOMETIMES IT'S JUST A PERCEPTION BASED ON WHAT THEY HEARD OR WHAT OTHER OTHER FOLKS HAVE SHARED WITH THEM. TION WITH WASTE AND UTILITY SERVICES. AGAIN, THIS IS A, IT'S KIND OF A SPLIT LEVEL IN TERMS OF THE, THE RESPONSES. THE FIRST HALF ARE, ARE LOOKING PRETTY POSITIVE FOR THE MOST PART, BUT OBVIOUSLY YOU GET DOWN THE, THE END OF THE TASTE OF TAF WATER PIECE FOR WATER SERVICES AND FEED FOR WASTEWATER. SANITARY SEWERS VERY LOW. SO I UNDERSTAND YOU HAD SOME, UM, SOME RATE, UH, INCREASES OR CHANGES IN THE LAST FEW YEARS. UH, ARE THOSE PERMANENT? ARE THEY, YOU KNOW, YOU EVALUATE SOME OF THOSE AND WHAT'S THE BEST MESSAGE? YOU CAN, SOMETIMES YOU CAN'T DODGE THE BULLET ON SOME OF THOSE THINGS. YOU HAVE TO MAINTAIN IT. YOU'RE, YOU'RE MANDATED BY EPA TO INVEST IN CERTAIN SERVICES. AND SO YOU, YOU MAKE THOSE INVESTMENTS AND THE ONLY WAY TO, UM, TO COVER THE INDEBTEDNESS OR TO PAY FOR THOSE AS YOU GO IS, IS THROUGH INCREASED RATES. AGAIN, A LOT OF TIMES WE DON'T TELL THE WHOLE STORY. UH, MAYBE THOSE RATES CAN GO DOWN IN FIVE YEAR, 10 YEAR, WHAT YOU PROJECT AND, AND THAT MIGHT BE PART OF THE STORY OF THE INTRODUCED. I'M JUST KIND OF GIVING SOME BACKGROUND BASED ON WHAT I'VE SEEN. OTHER COMMUNITIES, UM, FEELING SIMILAR TYPES OF ISSUES GET INTO SATISFACTION WITH MAINTENANCE SERVICES. SO THIS TOUCHES ON ISSUES LIKE CITY BUILDINGS, CONDITION OF STREET SIGNS, A LOT OF THOSE EITHER YOU SEE VERY, VERY HIGH SATISFACTION WITHOUT ALMOST NO DISSATISFACTION. YOU DO GET DOWN A CONDITION OF STREETS AND SIDEWALKS AND NEIGHBORHOODS, AND YOU GOT ABOUT 32% THAT ARE DISSATISFIED OR VERY DISSATISFIED. SATISFACTION WITH POLICE SERVICES. VERY, VERY POSITIVE RESPONSES HERE. AND WE'LL SEE THAT TOO WHEN WE, WHEN IT COMES TO, UM, THE COMPARISONS AND THE BENCHMARKS DOING EXTREMELY WELL. OVERALL. POLICE SERVICES, YOU CAN SEE THERE A 79, ALMOST 80% VERY SATISFIED OR SATISFIED POLICE RESPONSE TIMES EFFORTS WE'RE GONNA CRIME. I'LL PAUSE ON THAT ONE JUST BECAUSE AT 77% SATISFIED OR VERY SATISFIED, VERY RARELY WILL WORK WITH THE COMMUNITY AND SEE THE EFFORTS TO PREVENT CRIME. TO ME, THAT SAYS YOU ARE GETTING A STORY OUT, UH, ON THAT PARTICULAR ISSUE. PEOPLE DO UNDERSTAND AND YOU CAN SEE, UM, THAT LESS THAN 20% SAY THEY'RE, THEY'RE NEUTRAL ON THAT BECAUSE THEY, THEY'RE AWARE OF WHAT THE CITY IS DOING AND YOU'RE OBVIOUSLY COVERING THAT AND INFORMING THEM SATISFACTION WITH PARKS AND RECREATION FACILITIES AND A LOT OF POSITIVES. BUT, BUT SOME AREAS THAT ARE NOT AND MIGHT, MIGHT HAVE TO HAVE MORE ENGAGEMENT. I'M NOT SURE WHAT'S, WHAT'S DRIVING THE PUBLIC POOL DISCUSSION THERE. IT'S 'CAUSE WE DON'T HAVE ONE. THE CITIZENS DON'T HAVE ONE. OH, YOU DON'T HAVE ONE? OKAY, THAT MAKES SENSE. HYDRATED , JUST THAT ONE. THAT MAKES A LOT OF SENSE. THEN SATISFACTION WITH THE FOLLOWING PARKS AND RECREATION PROGRAMS. SO BEFORE IT WAS FACILITIES, NOW WE'RE TALKING ABOUT CITY SPONSORED EVENTS, UH, SATISFACTION WITH DIFFERENT RECREATION PROGRAMS AND YOU CAN SEE A PRETTY HIGH LEVEL OF SATISFACTION ON THOSE. UH, BUT AGAIN, UM, QUITE A, QUITE A HUGE BLOCK OF, OF NEUTRAL SATISFACTION WITH LIBRARY SERVICES FOR VERY HIGH, NO FEWER THAN HALF OF THE RESIDENTS WERE SAT WERE THIS DISSATISFIED WITH LIBRARY SERVICES OR WE'RE SATISFIED, I SHOULD SAY. AND THAT'S REALLY 74% OF PEOPLE COMBINED AND SATISFACTION WITH LIBRARY FACILITY. THE ONLY REAL AREA OF NOTABLE CONCERN IS THE SIZE OF LIBRARY FACILITY. NOW WE'LL GET INTO COMPARISON. SO KEEP IN MIND SOME OF THOSE SCORES FROM PREVIOUS SLIDES AND NOW WE'LL LOOK AT HOW YOU COMPARE TO OTHERS. IF WE HAVE A BLUE ARROW, THAT MEANS YOU'RE SIGNIFICANTLY MEANING 5% OR MORE, UM, ABOVE THE AVERAGES. TEXAS AVERAGES [00:15:01] THE, IS SORT OF THE RED HASH MARKS AND THE US AVERAGES IN, IN YELLOW, YES, YOU CAN SEE CERTAINLY THERE'S A COUPLE AREAS DOWN AT THE BOTTOM AND YOU'LL SEE THAT WHERE THERE'S A PLACE TO WORK AND HOW WELL THE CITY'S MANAGING GROWTH. YOU CAN SEE NOW YOU HAVE CONTEXT FOR THAT. NOT ONLY DOES IT SEEM LOW BECAUSE IT'S LESS THAN 20% SATISFIED WITH MANAGING GROWTH, BUT YOUR COMPARISONS ARE ALMOST TWICE AS MUCH AS SATISFACTION. SO THAT WOULD TELL US, DEFINITELY THAT'S SOMETHING THAT YOU SHOULD BE FOCUSING ON PROBABLY ALREADY ARE WITH YOUR STAFF AND MAYBE THERE'S A WAY TO TELL A STORY DIFFERENT DIFFERENTLY. UH, BUT THAT, THAT'S DEFINITELY ONE THAT YOU WOULD WANNA HIGHLIGHT. AND, AND I SHOULDN'T SAY JUST HIGHLIGHT THE NEGATIVES AND OR TRY TO ADDRESS THE NEGATIVES YOU DO HAVE OF LOOK AT IT AS A PLACE TO LIVE COMPARED TO THE REST OF TEXAS AND, AND THE REST OF THE COUNTRY. AND THEY HAVE ALMOST 76%. UM, SAYING THEY'RE SATISFIED WITH THAT IS, IS, UH, IS REALLY SOMETHING TO BE, YOU KNOW, FOUNDED. THIS IS MAJOR CATEGORIES OF CITY SERVICES. SO YOU'RE REALLY SETTING THE STANDARD FOR SOLID WASTE, LIBRARY, STORM WATER AND FLOOD CONTROL AND CUSTOMER SERVICE. AGAIN, A LOT OF THIS STEMS FROM CUSTOMER SERVICE AND, AND VERY INFREQUENTLY DO I SEE OR DO WE WORK COMMUNITIES THAT SCORE AS WELL AS YOU HAVE WITH CUSTOMER SERVICE. THAT'S, THAT'S INTENTIONAL. THAT TELLS US THAT YOU REALLY FOCUSED ON THAT. UH, YOU DO SEE SOME AREAS NOW DOWN BELOW, BELOW TRAFFIC AND MAJOR HIGHWAYS BELOW TRAFFIC ON CITY STREETS. AGAIN, THOSE, THOSE ARE SOME OF THE LOWEST NUMBERS THAT YOU'LL SEE, THOSE PARTICULAR CATEGORIES. UM, MAINTENANCE SIDEWALKS, THAT'S VERY LOW COMPARATIVELY AS WELL. WE LOOK AT, AGAIN, SOLID WASTE AND UTILITY SERVICES. TOP FOUR, YOU'RE, YOU'RE SIGNIFICANTLY HIGHER IN LEVELS OF SATISFACTION, UM, THAN THE, THE BENCHMARK COMPARISONS YOU CAN SEE DOWN BELOW. AGAIN, THERE'S SOME AREAS WHEN IT COMES TO A FEE FOR WATER FEES FOR WASTEWATER, SANITARY TASTE OF SET OF TAP WATER. THIS SORT OF ECHOES WHAT YOU SAW PREVIOUSLY IN THE, IN THE PRESENTATION, UM, AND PUTS IT IN CONTEXT. YEAH, THESE, THESE ARE AREAS WHERE THERE'S PLENTY OF ROOM TO, TO IMPROVE SATISFACTION WITH MAINTENANCE SERVICES. NOW IN, IN THIS SLIDE, YOU'LL SEE, UH, MOON BRIGHT IN, IN ALL OF THESE CATEGORIES. YOU'RE REALLY SETTING THE STANDARD FOR CONDITION OF STREET SIGNS, MAINTENANCE OF SAME BUILDINGS, CLEANLINESS, STREETS AND SIDEWALKS. A LOT OF COMMUNITY PRIDE, I THINK COMES THROUGH WITH THE CLEANLINESS ISSUE AND SIDEWALKS MOWING OF ROAD ROADSIDE. SO THE PUBLIC PERCEIVES THAT YOU'RE TAKING CARE OF WHAT YOU HAVE, UM, WHICH I THINK IS VERY IMPORTANT. OBVIOUSLY THEY'RE NOT HAPPY WITH THE, THE WATER RATES AND SEWER RATES AND SOME OF THOSE ISSUES. UM, PERHAPS THEY DON'T KNOW THE STORY, UM, THE WAY THAT YOU DO IN TERMS OF, OF WHAT YOU'RE LOOKING AND WHAT YOU'RE DOING TO TRY TO ADDRESS THAT. THIS IS VERY POSITIVE THOUGH. AGAIN, THE SAME WITH POLICE SERVICES, MAN, YOU JUST, I MEAN, WE PUT IT BEFORE ANYBODY THOUGHT, WELL, 79%, SURELY EVERYBODY ELSE HAS ABOUT 80% SATISFACTION WITH POLICE SERVICES. NO, THEY DON'T. YOUR COMMUNITY VALUES POLICE, THEY'RE VERY HIGH ON THE POLICE AND, UM, THEY'RE, BY ALL INTENTS AND PURPOSES OF DOING, DOING A VERY GOOD JOB, UH, SIGNIFICANTLY HIGHER. YOU LOOK AT THAT SECOND TO THE BOTTOM POLICE SAFETY EDUCATION PROGRAMS, SOME OF THOSE, THE EDUCATION PROGRAMS THAT AWARENESS OF, OF WHAT THE POLICE DEPARTMENT IS DOING. UM, NOT EVERYBODY, UM, HAS COURSE LIKE THAT. THE ONES THAT DO GENERALLY HAVE SOME TYPE OF OUTREACH FOLLOW UP WITH THE PEOPLE THAT THEY WORK WITH. THEY COME, I DON'T KNOW IF YOU'RE DOING THAT OR NOT, BUT I I DO SEE FAIRLY HIGH LEVELS OF SATISFACTION WITH, UM, THE POLICE DEPARTMENT WHEN THEY'RE INTERACTING WITH THOSE, THAT THEY'RE GETTING FEEDBACK FROM, THOSE THEY'VE INTERACTED WITH AND, AND, UM, REALLY SHOWING THAT THEY CARE. THEY TAKE TAKING THE TIME. A LOT OF TIMES YOU GET FEEDBACK THAT, YOU KNOW, POLICE ARE SLOW TO GET THERE AND THEN THEY, THEY, UM, THEY DON'T REALLY SEEM TO CARE. AND THIS WOULD INDICATE THAT YOUR, YOUR DEPARTMENT IS VERY FOCUSED ON ALL ASPECTS AND WE CALL IT, WE CALL SHORT TERM AND LONG TERM TRENDS. YOU KNOW, WEIRD TO CALL IT FOUR, FOUR YEAR, THE LONG TERM. UM, BUT WHAT WE REALLY MEAN IS WE'RE GOING TO COMPARE THE SHORT TERM BEING THIS, THE LAST SURVEY FROM TWO YEARS AGO AND THE LONG TERM IS FROM FOUR YEARS AGO. SO SINCE THE LAST, IN THE LAST TWO [00:20:01] YEARS, 54 OUT OF 93 CITY SERVICES STAYED THE SAME OR SHOWED INCREASES. AND THOSE WERE IN THE PRI THE, THE LARGEST INCREASES WERE IN THESE AREAS HERE, INCLUDING EASE OF REPORTING, MAINTENANCE CONCERNS AND COMMITMENT TO, TO BECOMING, STAYING FINANCIALLY STABLE. SO WHATEVER SH THEY'RE SHOWING WITH DISSATISFACTION WITH RATES, THEY ARE GIVING YOU SOME CREDIT FROM THE LAST TWO YEARS OF, OF BECOMING AND STAYING MORE, MORE FINANCIALLY STABLE AND RECRUITING AND QUALITY, UH, AND RETAINING QUALITY OF CITY STAFF INCREASED. OBVIOUSLY, YOUR COMMUNICATION STAFF PROBABLY WAS BEHIND THOSE RATINGS. SHORT TERM DECREASES SINCE TWO, 2024. SEE HERE, 39 TO 93 SERVICES SHOWED DECREASES IN SINCE 2024. WASTEWATER. HOW WAS A PLACE TO WORK FEES FOR WASTEWATER ARY SERVICES? I THINK THEY WERE ALREADY LOW AND THEN THEY, THEY DROPPED ANOTHER 10.9% IN THE LAST TWO YEARS. UM, LONG TERM INCREASES, SO SINCE 2022. SO A LITTLE BIT OF A, A BROADER WINDOW. UH, LOOKING FOUR YEARS, YOU CAN SEE THESE ARE THE AREAS WHERE WE SAW THE BIGGEST CHANGES. COUPLE OF THOSE DEALING WITH THE LIBRARIES, DIVERS BY, BY POLICE TO PREVENT CRIME. SEE THE OTHERS THERE. WE DID HAVE SOME DECREASES IN THE LAST FOUR YEARS AND SOME OF THOSE NO SURPRISE ARE FEES FOR WASTEWATER, FEES FOR WATER SERVICES, WATER UTILITY SERVICES, WASTEWATER, SANITARY, INTERESTING TO ME THAT AS A PLACE TO START OR GROW A BUSINESS THAT YOU WOULD HAVE THAT GOING DOWN BY DOUBLE DIGITS IN THE LAST FOUR YEARS. NOT REALLY SURE IF THAT'S REFLECTING JUST THE ECONOMY AND SOME OF THE THINGS THAT HAPPENED POST COVID, OR THIS WAS 2022, SO IT SHOULD HAVE BEEN, IT SHOULD HAVE BEEN CAPTURING THAT THEN. ISN'T THAT ALSO ON THE OTHER SLIDE? SORRY, THE ONE, THE ONE SLIDE BACK. OH NO, IT, IT WAS, IT WAS A SHORT TERM ONE POINT. YEAH, THAT PRIORITIES FOR INVESTMENT. THIS IS WHERE WE'RE TALKING ABOUT THE, THE, UM, SATISFACTION IMPORTANCE INDEX. THIS IS VERY KIND OF HARD TO READ, BUT BASICALLY WHAT YOU SEE IS WHEN WE, WE HAVE ALL THESE SERVICES, SO THIS WAS FOR MAJOR CATEGORIES OF CITY SERVICES, SO THINGS LIKE FLOW OF TRAFFIC, MAINTENANCE, PARKS, UM, ALL OF THESE DIFFERENT AREAS. AND YOU CAN SEE, LOST OUR CONNECTION FOR A SECOND. I NEED TO PUT ANOTHER QUARTER IN THE METER , MAYBE I NEED TO GO BACK TO SHARON ON TEAMS. AGAIN. THIS IS WHERE WE WERE. SO WHEN WE CORRELATE BOTH OF THOSE, IT, IT GIVES US A RATING, IT GIVES US A RANKING BASED ON THAT. UM, THE RESPONSES OR THE INFORMATION IS, IS SEGREGATED INTO VERY HIGH PRIORITY, HIGH PRIORITY OR MEDIUM PRIORITY. IN, IN SOME CASES LOW PRIORITY. YOU CAN SEE THE TOP FOUR AREAS. AND THIS IS, THIS IS NOT ONLY TELLING YOU THAT 1, 2, 3, 4, THAT THEY'RE VERY, THEY'RE VERY DISSATISFIED OR THEY'RE VERY, THEY THINK THEY'RE IMPORTANT. YOU'RE LOOKING AT THE, IN TERMS OF SATISFACTION, THOSE ARE ABOUT THE WORST AS WELL IN THE BOTTOM AREA. ABOUT THE ONLY ONE THAT THAT REALLY, UM, KIND OF BLOCK SIDE. AND YOU LOOK AT MAINTENANCE WITH SIDEWALKS, AGAIN, VERY, IT'S VERY DISSATISFIED. 12 OUT OF 14 CATEGORIES, BUT ONLY SIX IN TERMS OF IMPORTANCE. SO THAT KIND OF FORCES THE EXAMPLE THAT I GAVE BEFORE. UM, EVEN THOUGH THEY'RE UNHAPPY WITH, WITH SIDEWALKS, THEY'RE SAYING NO, IT DOESN'T QUITE RISE TO THE LEVEL OF THOSE OTHERS UP ABOVE. SO FOCUS ON FLOW TRAFFIC, FOCUS ON MAINTENANCE AND WATER UTILITY SERVICES. WE ASKED, WE ASKED ABOUT COMMUNICATION SERVICES TOP. THE ONES THAT CAME OUT TOP IS VERY HIGH. WERE CITY INFRASTRUCTURE PROJECTS, CITY ECONOMIC DEVELOPMENT, CITY FINANCES AND CITY PROGRAMS AND SERVICES. THESE ARE AREAS WHERE PEOPLE WANT THAT, UM, MORE. THEY WANNA BE MORE INFORMED AND HAVE BETTER COMMUNICATION. [00:25:02] LOOK AT HOW DOES CITY SERVICES AND CULTURE SURVEY ALONG WATER AND UTILITY SERVICES. HIGH PRIORITY HERE BEING, AGAIN, FEES FOR FEES FOR WATER SERVICES, TASTE OF TAP WATER AND KIND OF REINFORCING, UH, WHAT YOU'D SEEN EARLIER. THERE'S A MAINTENANCE SERVICES, ADDITIONAL SIDEWALKS AND IN THE NEIGHBORHOODS AND SPECIFICALLY WITHIN STREETS AND SIDEWALKS WITHIN THE NEIGHBORHOOD RANKED AS THE, THE ONLY VERY HIGH PRIORITY ON THAT GROUP. DOESN'T MEAN YOU SHOULDN'T FOCUS ON SOME OF THESE OTHERS. AND OCCASIONALLY YOU'LL SEE A VERY HIGH PRIORITY BEING ONE THAT THEY'RE VERY SATISFIED WITH IN SOME WAYS. BUT, UM, THEY, THE, THE ISSUE IS SOMETIMES WHEN YOU GET THOSE SCORES, THE PUBLIC JUST WANTS YOU TO MAINTAIN THAT HIGH LEVEL. UM, CAUTION. PEOPLE DON'T, YOU KNOW, DON'T DIVERT ALL YOUR FUNDING AWAY FROM THINGS THAT YOU'RE, YOU KNOW, TRY TO FIND A WAY TO GROW AND, AND TO FOCUS. BUT BE MINDFUL THAT IF YOU'RE MOVING MONEY FROM ONE PRIORITY, THAT YOU DON'T CREATE A A DIFFERENT ISSUE. BECAUSE A LOT OF WHAT PUBLIC LIKES AND WHAT YOU'RE DOING RIGHT, YOU WANT TO MAKE SURE YOU'RE MAINTAINING THAT. SO WE GET DOWN TO POLICE SERVICES. AGAIN, NOTHING REALLY JUMPED OUT AS A VERY HIGH PRIORITY BECAUSE THEY'RE SATISFIED WITH THE SERVICES. YOU REMEMBER, YOU WERE SIGNIFICANTLY ABOVE THE AVERAGES IN EVERY CATEGORY THAT WE RANKED. UH, POLICE SERVICES WOULD SAY VISIBILITY OF POLICE AND NEIGHBORHOODS AND VISIBILITY OF POLICE AND COMMERCIAL RETAIL AREAS. UM, I THINK POLICE AND NEIGHBORHOODS IS, IS PROBABLY THE ONE THAT GENERATES THE MOST DISCUSSION. UM, 'CAUSE I THINK PEOPLE ARE VIEWING IT. IF, IF YOUR LIGHTS AND SIRENS ON IN THE NEIGHBORHOODS, THEY DON'T REALLY WANT THAT. BUT OCCASIONALLY, UH, JUST TO HAVE THE, THE KNOWLEDGE AND, AND TO HOPEFULLY DETER THE CRIMINAL ELEMENT. PEOPLE LIKE TO SEE, OKAY, EVERYONE ONCE IN A WHILE, I WANT TO AT LEAST SEE A POLICE COME THROUGH MY NEIGHBORHOOD. UM, AND NOT JUST WHEN MY NEIGHBOR GETS ROBBED OR SOMETHING CAUSES THAT. WE WANT TO SEE A SYSTEMATIC, WE'D LIKE TO BE THEM TO BE VISIBLE BECAUSE WE THINK THAT VISIBILITY OF POLICE NOT ONLY IN NEIGHBORHOODS, BUT AS YOU CAN SEE HERE IN IN COMMERCIAL RETAIL AREAS IS IMPORTANT. THAT ABOUT CODE, CODE ENFORCEMENT SERVICES, ENFORCEMENT OF CLEANUP AND DEBRIS IN PRIVATE PROPERTY ENFORCEMENT AND MOWING AND, AND UH, CUTTING OF WEEDS AND ON PRIVATE PROPERTY CREATED FAIRLY HIGH PREVIOUSLY ON SOME OF THOSE, SOME OF THOSE AREAS OF MAINTENANCE. UH, NONETHELESS, THOSE ARE THE TWO VERY HIGH PRIORITIES. AND THE PARKS AND RECREATION FACILITIES. QUALITY OF PUBLIC OR PUBLIC POOL SINCE YOU DON'T HAVE ONE OBVIOUSLY IS THERE, BUT ALSO QUALITY WALKING, WALKING AND BIKING TRAILS. SO THAT MIGHT BE SOMETHING TO VISIT WITH THE, WITHIN THE, THE STAFF AND TO SAY, WHAT IS IT ABOUT OUR WALK? WHAT CAN WE DO? WHAT ARE OTHERS DOING TO, UM, IMPACT QUALITY OF WALKING AND BIKING TRAILS. TRAIL CONNECTIVITY MIGHT BE PART OF THAT. YOU SEE, THERE'S A HIGH PRIORITY, VERY HIGH PRIORITY AS WELL. AGAIN, MORE ABOUT PARKS INTEGRATION PROGRAMS HERE INSTEAD OF THE FACILITIES. AND YOU CAN SEE JUST ABOUT EVERY ONE OF THESE PEOPLE THINK IT'S, IT'S A HIGH PRIORITY. IT'S A VERY HIGH PRIORITY. SOME OTHER FINDINGS BASED ON QUESTIONS, UH, SPECIFICALLY DESIGNED, UH, ABOUT YOUR COMMUNITY, NEARLY THREE QUARTERS OR 71% OF RESIDENTS SURVEY SAID IT'S IMPORTANT FOR THE CITY OF FOCUS ON THE APPEARANCE AND VISUAL APPEAL OF ITS ENTRY POINTS AND MAJOR CORRIDORS. A LOT OF TIMES THAT MEANS A SENSE OF ARRIVAL, UH, SOME SENSE OF DISTINGUISHING YOUR COMMUNITY FROM OTHERS. SOME, SOME COMMUNITIES WHEN THEY RUN TOGETHER THE WAY IN SOME METRO AREAS THAT THEY DO, IT'S TOUGH TO KNOW WHAT COMMUNITY ARE YOU IN. SO SOME CITIES HAVE DESIGNED STREET SIGNS THAT WOULD BE UNIQUELY A UNIQUE FIELD WOULD TELL PEOPLE AS AN EXAMPLE OF, HEY, YOU'RE IN THIS, YOU'RE IN OUR COMMUNITY. NOW YOU CAN SENSE THAT BY DRIVING THROUGH, UM, THE, AND A GOOD CHUNK OF THE, THE, THE PUBLIC SAID, YEAH, WE THINK IT'S IMPORTANT. MAJORITY OF RESIDENTS SURVEYED AGREE WITH VARIOUS STATEMENTS REGARDING DIVERSITY AND INCLUSION IN THE CITY. SO THE CITY PROVIDES A SAFE ENVIRONMENT FOR RESIDENTS OF ALL BACKGROUNDS. THE CITY ATTRACTS PEOPLE FROM DIVERSE BACKGROUNDS AND THE CITY TREATS ALL RESIDENTS FAIRLY. AGAIN, YOU HAVE SIGNIFICANT, ESPECIALLY DOWN THE LATTER HALF OF THIS SLIDE, THE SERVICES THERE, THE, THE, THE ISSUES THERE. UH, PEOPLE ARE NEUTRAL. THAT'S OPPORTUNITY I THINK. OR [00:30:01] YOU HAVE SOMEBODY WHO'S IN ONE OF THAT 4% IN TERMS OF CITY TREATS, ALL RESIDENTS WITH RESPECT. OBVIOUSLY THEY HAD SOMETHING HAPPEN, INTERACTION AND INFLUENCE THEIRS, BUT IT'S ONLY, IT'S ONLY 4%. THERE'S STILL 27% OF PEOPLE THAT AREN'T REALLY SURE AND BETTER INFORMATION. THEY MIGHT BE ABLE TO FEEL MORE COMFORTABLE SAYING THAT THEY AGREE. WE ASKED HOW, HOW DO YOU GET INFORMATION ABOUT THE CITY? WHAT, WHAT ARE THE, YOU KNOW, WAYS? IS THAT THE LOCAL RADIO NEWS AND THAT YOUR LOCAL NEWSPAPER CITY PUBLIC MEETINGS? NO, THOSE ALL RATED VERY LOW CITY'S IMPACT NEWSLETTER, YOUR OFFICIAL FACEBOOK AND YOUR E-NEWSLETTER, ALL AND ALL HAD OVER HALF OF THE RESPONDENT SAID. NOW HERE, THEY COULD MAKE MULTIPLE SELECTIONS, BUT OBVIOUSLY THOSE, THE TOP THREE THERE, UH, ARE ONES THAT YOU CAN DIRECTLY INFLUENCE BASED ON THE, THE PRODUCT AND THE INTENTION YOU'RE PUTTING IN THERE. MAKE IT INTERESTING, ENGAGING, UH, MAYBE OPPORTUNITIES FOR FEEDBACK ON SOME DIFFERENT ISSUES, THINGS LIKE THAT, THAT YOU CAN, YOU CAN IMPROVE YOUR INTERACTION WITH THE COMMUNITY. TODAY'S WEBSITE, 32%. THAT'S, THAT'S NOT BAD. UM, SOME OF THE OTHER AREAS THAT YOU CAN SEE THERE. NOW WE ASKED ABOUT, UH, A UNIQUE QUESTION OF WHAT'S YOUR PERCEPTION OF ECONOMIC GROWTH IN, IN TERMS OF HOW IT IMPACTS AND THE COMMUNITY RESIDENTS BELIEVE THE PACE OF POPULATION GROWTH IS OCCURRING TOO FAST WHILE THE PACE OF GROWTH AND SKILLED JOBS IS OCCURRING TOO SLOWLY. AGAIN, SO THAT THIS WASN'T, THIS WAS A DIFFERENT SCALE, SO IT WAS MUCH TOO FAST AS IN THE RED, SOMEWHAT TOO FAST BEING IN THE YELLOW AND PURPLE BEING THE RIGHT AMOUNT. SO ABOUT A THIRD OF THE, OF THE COMMUNITY THINK THAT YOU'RE GROWTH IN UNSKILLED JOBS OR YOUR RETAIL GROWTH STORES ABOUT RIGHT. UM, BUT IN TERMS OF TOO FAST POPULATION GROWTH AND INDUSTRIAL GROWTH, PEOPLE THINK ARE YOU'RE WAY TOO FAST OR SOMEWHAT TOO FAST. IN SUMMARY, UM, YOUR CITIZENS ARE GENERALLY SATISFIED WITH QUALITY OF LIFE AND SERVICES. UH, RESIDENTS GAVE THE CITY VERY HIGH SCORES ON AREAS LIKE A PLACE TO LIVE AND A SENSE OF COMMUNITY PRIDE, A PLACE TO RAISE CHILDREN. MOST SATISFIED WERE IN SOLID WASTE. LIBRARY SERVICES AND STORMWATER MANAGEMENT, FLOOD CONTROL CREATED SIGNIFICANTLY HIGHER THAN TEXAS AND US AVERAGES IN A NUMBER OF CATEGORIES, REALLY SETTING THE STANDARD NATIONALLY FOR SOLID WASTE SERVICES, LIBRARY, STORMWATER AND CUSTOMER SERVICE AND SOME OF THE OTHER AREAS. AS A SUMMARY, WE DON'T NEED TO GO OVER ALL OF 'EM, BUT JUST, I JUST WANT TO HAVE THOSE THERE TO, TO REINFORCE THAT PRIORITIES FOR INVESTMENT IS, WHICH IS REALLY OKAY, HOW DO WE TAKE THIS AND, AND HOW DO WE DEVELOP A PLAN INTERNALLY AS A CITY COUNCIL OR AS A STAFF AND WE SAY, OKAY, WE NEED TO HAVE, WE NEED TO ARTICULATE THE COMMUNITY. THESE ARE THE AREAS WE HEARD FROM YOU THAT WE, WE REALLY WANT US TO FOCUS ON AND THIS IS WHAT WE'RE DOING. THIS IS THE PLAN. AND UH, I WORK WITH COMMUNITIES THAT HAVE WAY, WAY LOWER SCORES THAN YOU HAVE IN A LOT OF CATEGORIES. AND THROUGH THAT CONSISTENT MESSAGING OUT, THEY'VE ACTUALLY NOW IN THEIR NEWSLETTERS WE'LL SAY THIS IS NO LONGER A VERY HIGH PRIORITY. WE'VE WORKED ON IT THE LAST FOUR YEARS AND WE'RE MAKING PROGRESS ON THE THINGS THAT YOU TOLD US ARE, ARE SIGNIFICANT. THAT THE WHOLE IDEA IS YOU'RE ENGAGING THE CITIZENS. SO NUMBER ONE, YOU'RE, YOU'RE GETTING SOME BULLET POINTS FROM, OH LOOK, I BELIEVE ANYTIME YOU SAY, HEY, WE WANT TO, WE CARE ABOUT YOU AND WHAT YOU THINK THAT'S IMPORTANT. A LOT OF PEOPLE FEEL DISCONNECTED FROM THEIR CITY GOVERNMENT. SO JUST BY THE NATURE OF DOING THIS ON AN ONGOING BASIS, YOU'RE SENDING A POSITIVE ADMINIS MESSAGE OF CITIZEN ENGAGEMENT. UM, THAT'S NOT A BE ALL END ALL THAT THE STARTING POINT. AND REALLY HOPEFULLY IF YOU DO THIS IN A COUPLE YEARS, WE'LL SEE SOME MOVEMENT IN SOME OF THESE, THESE AREAS. SO YOU PRESENTLY HAVE CONCERNS WITH THAT. I'D BE HAPPY TO ANSWER ANY QUESTIONS IF WE AROUND. YEAH, , I LIKE THAT. I ASSUME THE CITY OF IDAHO HAS THE COPY OF THE DATABASE, THE RAW DATA YOU CAN PROVIDE THE BROAD DATA AT THE CITY REQUEST. I DON'T KNOW IF WE HAVE IN THE PAST, BUT SPECIFICALLY, YOU KNOW, LOOKING AT THE, LOOKING AT THESE SATISFACTION AND DOING KIND OF SOME DRILLING DOWN ON CATEGORIZATION. SO I GUESS FIRST IS YOUR ADVICE IS AN EXPERT IN THE FIELD. DOES THESE CATEGORIES MAKE SENSE AND HAVE YOU SEEN THE EXPERIENCE IN THAT? BUT [00:35:01] YOU KNOW, DRILLING DOWN BY AGE OR HOW LONG THEY'VE LIVED IN HU MAYBE NOT SOME NECESSARILY GENDER, BUT I THINK IT COULD COME UP AND IF THERE'S ANY OTHER CATEGORIZATION THAT WE COULD DRILL DOWN NOT EVERY NINE FOUR QUESTIONS OR WHATEVER, BUT ON SOME OF THESE, IN YOUR EXPERIENCE, IS THERE ANY VALUE IN DOING THAT AND IT OH, ABSOLUTELY JIM. I DON'T, I'LL SAY I DON'T THINK WHAT YOU WERE ASKING FOR IS REALLY THE RAW DATA. WHAT YOU WERE ASKING FOR IS A CROSS TABULATION WHERE WE CAN COMPARE THAT, RIGHT? AND WE CAN CERTAINLY DO THAT. AND WHAT I ASK IS YOU TALK WITH YOUR STAFF AND YOUR C MANAGER AND, AND YOU KNOW, LET US KNOW THESE ARE THE THREE OR FOUR, FOUR AREAS THAT WE'D LIKE TO HAVE CROSS TABULATION. WHAT WHAT DOES THAT MEAN? SO WE CAN COMPARE, UH, AGE RESPONDENTS, WE CAN COMPARE, UH, RENTAL VERSUS OWNER AND THINGS LIKE THAT. AND, AND THAT CAN REALLY DRILL DOWN, UM, AND TELL YOU, UH, TELL YOU QUITE A BIT. SO YEAH, I WOULD ENCOURAGE THAT. WE'RE HAPPY TO DO THAT. HAVING THAT WOULD BE GREAT. I MEAN TO ME I'D LIKE TO SEE ALL OF IT. THAT'S WHAT I MEAN, THAT'S WHAT ONE THE DATABASE, 'CAUSE YOU'VE GIVEN ME, I'LL DO IT , BUT UH, BUT HAVING, YOU KNOW, IF IT'S PART OF THE CONTRACT OR SOMETHING THAT YOU CAN DO ADD ON OR IF THERE'S EXTRA EXPENSE, I DON'T KNOW ABOUT THAT. I'LL LEAVE THAT TO THE CITY TO MAKE THE RIGHT DECISIONS. BUT I THINK SOME OF THESE THINGS, AGAIN, WE, WE'VE HAD A SUBSET HERE, BUT WORKING WITH YOURSELF AND, AND CITY STAFF AND, AND UH, ON WHAT ARE THESE, YOU KNOW, WHAT ARE THE CATEGORIES THAT YOU SAID CROSS PATHS THAT WE CAN GET MORE INFORMATION ABOUT. MAYBE IT'S, I'M JUST THROWING SOMETHING OUT. ENTERTAINMENT MAYBE. YOU KNOW, THE THE, BECAUSE I SEE HERE PUTTING IT TOGETHER, 60% OF THE POPULATION IS LESS THAN 10 YEARS IN HU. UM, SO IF WE LOOK AT THAT, YOU KNOW, AND I MEAN IF I'D LIKE TO KNOW WHERE, WHERE WERE THEY BEFORE, BUT THAT'S ANOTHER PERSONAL INFORMATION YOU'D HAVE TO GET IT. IS THE ENTERTAINMENT REALLY SWINGING TO THIS? YOU KNOW? 'CAUSE I THINK THE MEDIAN AGE IS LIKE 35 OR MM-HMM . 34 YEARS OLD. SO DO WE NEED TO START SWINGING THINGS MORE TO THAT OR IS IT MORE, YOU KNOW, SCHOOL AGE TUTORING STUFF, YOU KNOW, FOR, YOU KNOW WHAT IF THESE ARE MORE FAMILIES THAT HAVE, YOU KNOW, K THROUGH 12 OR K THROUGH 12 AND THEY NEED SOME MORE STUFF THAT'S GOING ON. UM, SO I THINK HAVING THAT CROSS TABULATION IS DRILL DOWN CAN HELP US UNDERSTAND THESE, THE NUANCES. SURE. UH, I THINK IT'S A GOOD POINT. IT'S A FAIR POINT AND, AND WE'RE HAPPY TO PROVIDE THOSE, YOU KNOW, IT DOESN'T CHANGE THE CONTRACT OR COSTS AND THINGS JUST HELPING YOU UNDERSTAND THE DATA AND WE CAN DO THAT WORK WITH DAVID AND UM, YOU KNOW, WOULD ASK THAT HE PRIORITIZE AND GIVE US A LIST SO IT'S NOT, YOU KNOW, DO ONE TODAY, WELL 94 TOMORROW, NEXT WEEK, DO ANOTHER ONE. AND YOU KNOW, WELL WE WANT TO, WE WANT TO HELP YOU TAKE THIS AND AND INTERPRET IT IN A WAY THAT'S GONNA HELP YOU CHANGE. RIGHT. YOU KNOW, CHANGING THE NUMBERS AND THE FEEDBACK. SO IN ORDER FOR US TO BE EFFECTIVE, UM, YEAH, WE'RE WE'RE HAPPY TO DO THAT. YEAH, WE, I I THINK WE ALL, WE APPRECIATE IT AND I KNOW STAFF WILL APPRECIATE YOU MORE. ANOTHER QUESTION I HAD IS ON THE COMPARISONS, YOU TALKED ABOUT HU DO VERSUS TEXAS VERSUS THE, THE, UH, THE COUNTRY. WHEN YOU LOOK AT TEXAS, HAS ANY OF THAT DRILLED DOWN AS FAR AS FAR AS METRO, SEMI RURAL OR ALL RURAL? THERE A POPULATION FILTER? YOU KNOW, WE LOOKING AT 25 TO 40 5K OR MAYBE EVEN BIGGER THAN THAT. TO, TO, TO DO A BETTER APPLES TO APPLES COMPARISON. NOT SO MUCH THE USA BUT THE, THE FOR TEXAS? YEAH. I, I, I DON'T KNOW THE ANSWER TO THAT. OKAY. BUT IT WAS SOMETHING THAT WE CAN, CAN LOOK AT AND UM, YEAH, IT'S FUNNY, FUNNY YOU MENTIONED THAT. 'CAUSE UM, USUALLY WE DO REGIONS AND WE DO TEXAS. WE FOUND THAT OUR CLIENTS IN TEXAS JUST CARE ABOUT TEXAS , IT'S DIVERSIFIED. THEY DON'T CARE HOW THEY COMPARE TO ARKANSAS OR, OR LOUISIANA. THEY CARE HOW THEY, UM, AND, AND WE, WE FIND THAT, AND WE'RE HAPPY TO DO THAT. WE UPDATE THAT DATA THREE 18 MONTHS BY THE WAY. OKAY. SO WE KEEP IT FRESH COMPARISONS. IT, IT ISN'T A COLLECTION OF WHOSE SURVEYS HAVE WE DONE NOW? RIGHT. WE'RE NOT COMPARING WITH GEORGETOWN, WE JUST WRAPPED UP DOING THERE. RIGHT. UM, IT'S, IT'S A STATEWIDE SURVEY, RIGHT. JUST LIKE YOU SEE NATIONAL SURVEYS ARE, YOU KNOW, CONDUCTED THE SAME WAY. THANK YOU. WELL DONE . JUST, JUST FOR CLARIFICATION, FOR THE DEIB COMMISSION, WE HAVE DONE THOSE, THOSE SUBS IN THE PAST WITH, WITH ATC, SO OH GREAT. SUPER POSSIBLE, RIGHT? THAT'S GOOD. IS YEAH, THERE'S ALL DIFFERENT WAYS WE COULD CUT THIS, YOU KNOW, CULTURE, RELIGION, RACE, HEIGHT, YOU KNOW, TELL PEOPLE THEY CAN'T HANDLE THE LOW TREES AND PARKS, ASSUMING WE COLLECTED THE DATA ON THE FRONT END ANYWAY. I CAN ONLY WISH IT WAS A SONG, WASN'T THERE. RANDY NEWMAN SAID SOMETHING ABOUT SHORT PEOPLE, PEOPLE, I DON'T KNOW MY OH, I KNOW IT. MY WIFE, I CAN'T FIND HER MOST OF THE TIME SHE'S DOWN HERE. . ALRIGHT, SO , ANY OTHER QUESTIONS? [00:40:05] DOESN'T LOOK LIKE IT. UM, ETTE, THERE'S NO ACTION TONIGHT. SO AT 6:40 PM WE WILL ADJOURN THIS WORK SESSION. * This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.