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[1. CALL SESSION TO ORDER]
WE'LL CALL THE CITY COUNCIL WORK SESSION FOR THURSDAY, MAY 18TH, 2023 TO ORDER START WITH ROLL CALL.WE'RE GOING ON TO ITEM THREE ONE, PRESENTATION
[3.1. Presentation and possible action of the draft Information Technology Master Plan by Client First (David Reeves)]
AND POSSIBLE ACTION ON THE DRAFT INFORMATION TECHNOLOGY MASTER PLAN BY CLIENT FIRST.TO SAVE TIME, I'LL GIVE A SHORT INTRODUCTION.
THIS IS TOM JACOBSON WITH CLIENT FIRST, AND I WILL TURN IT OVER TO HIM VERY SHORT.
LET'S PROCEED THEN ONTO THE NEXT SLIDE HERE.
QUICK AGENDA, AND, UH, I'LL JUST GONNA SKIP THROUGH THAT, LIKE THE MANDATORY SLIDE.
PLEASE CAN DO A QUICK INTRODUCTION OF WHO CLIENT FIRST IS.
FOR OUR NATIONAL LOCAL GOVERNMENT FOCUSED CONSULTING FIRM.
UH, TODAY I'M, YOU'RE THE FIFTH CLIENT I'VE TALKED TO TWO IN TEXAS, ONE IN CALIFORNIA, ONE IN IDAHO, AND ONE IN ILLINOIS.
JUST THIS SMATTERING OUR, UH, CLIENTS ACROSS THE COUNTRY.
UM, ALL KINDS OF SPECIAL DISTRICTS.
MUNICIPALITIES MAKE UP ABOUT 75% OF OUR BUSINESS COUNTIES IN SCHOOL DISTRICTS.
AND THERE'S OUR, UH, TEXAS AGENCIES.
UM, I TALKED TO, UH, FARMERS BRANCH HERE THIS MORNING WORKING WITH YOU.
WE WERE DOING A, A PRETTY BIG PROJECT FOR DENTON COUNTY.
WE'VE DONE TWO OR THREE FOR THEM.
WE DID A COMPLETE REGARD TO UNIVERSITY PARKS NETWORK AND THEN, UH, TECHNOLOGY VILLE.
I'VE BEEN IN THE BUSINESS FOUR YEARS.
I'VE BEEN, UH, DOING, UH, LOCAL GOVERNMENT CONSULTING FOR 22.
WE STARTED THE TECHNOLOGY MANAGEMENT PLAN.
OUR GOALS WERE TO ALIGN THE TECH TECHNOLOGY WITH, UH, THE CITY OF HU.
UM, PROVIDING BUDGETS FOR RESIDENT, IMPROVED RESIDENT SERVICES, EFFICIENCIES, AND TO REDUCE RISK.
RISK IS AN IMPORTANT THING IN CYBERSECURITY.
TOO MANY CYBERSECURITY, RANSOMWARE ATTACKS, ALL THOSE KINDS OF THINGS, THE RIGHT SIZE IT RESOURCES TO MEET THE CITY'S NEEDS.
UM, AND THE END RESULT, WE'LL PROVIDE A SIX YEAR ACTIONABLE ROADMAP, WHICH INCLUDES, UM, PARTIES BY INVESTMENTS IN TIMELINE.
WHAT WE DID IS, UH, WE, DURING OUR ASSESSMENT PROJECT PROCESS, WE ASKED DAVID AND CREW FOR A WHOLE BUNCH OF DOCUMENTATION, AND WE ASKED FOR SO MUCH DOCUMENTATION ACTUALLY TO SEE HOW MUCH DAVID HAS AS MUCH AS TO READ THROUGH IT.
BUT WE, IT HELPS US GET STARTED.
THEN WE INTERVIEWED, UH, DAVID'S TEAM AND THEN, UH, MAJOR DEPARTMENTS IN THE CITY, UH, PUBLIC WORKS, POLICE, UH, DEVELOPMENT SERVICES, FINANCE, INCLUDING COURTS AND UTILITY AND, UH, UTILITY BILLS GO AWAY AND DEVELOP BY DETAILED INITIATIVES SUPPORTING, UM, UH, THE, AS AN ASSESSMENT AND, UH, RECOMMENDATIONS.
AND THEN WE DO PLANNING AND PRIORITIZATION WORKSHOPS.
WE WORK WITH CITY STAFF TO PRIORITIZE ALL THE INITIATIVES AND PLAN OVER THE SIX YEARS WHEN WE'RE GONNA DO EACH PROJECT.
I'LL PLAN OUT THE BUDGET AND THEN HERE WE ARE, REPORT AND FINAL PRESENTATIONS.
OKAY, WE'LL START WITH THE IT DEPARTMENT AREAS FOR IMPROVEMENT.
THE, UM, THE DATA NETWORK AND INTERNET CONNECTIVITY BEEN, UH, RELATIVELY, I WOULD JUST CALL 'EM UNRELIABLE OVER THE LAST FEW MONTHS.
UH, WE BEST PRACTICE FOR MUNICIPALITIES THESE DAYS IS REDUNDANT INTERNET CONNECTIONS FROM TWO DIFFERENT SITES USING TWO DIFFERENT CARRIERS.
SO THAT'S A PROJECT THAT DAVID'S WORKING ON RIGHT NOW.
ON THE DATA DATA NETWORK SIDE, UH, THE CITY USES ESSENTIALLY A POINT TO POINT DATA NETWORK CONNECTING THE VARIOUS SITES TO THE CORE.
AND THERE'S A, A NEW METHODOLOGY CALLED SOFTWARE DEFINED NETWORKING THAT BUILDS RESILIENCY ON TOP OF THAT.
SO THAT'S AN EXPANSION OF THE DATA NETWORK.
AND DAVID'S ALSO WORKING ON THAT RIGHT NOW TOO.
THOSE, THAT'S REALLY THE HIGHEST SINGLE PRIORITY THING, AND THAT'S THE ITEM THAT WE, THAT THE CITY DECIDED TO START WORKING ON IT IMMEDIATELY AND IS BUDGETED FOR SOME, SOME OF THE MONEY IS BUDGETED FOR THIS YEAR.
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UM, DURING OUR INTERVIEWS, WE FOUND THAT, UH, CITY DEPARTMENTS ASKED FOR ADDITIONAL IT SUPPORT FOR JUST DAY-TO-DAY PROBLEMS IN THE CASE OF POLICE AND THEN BUSINESS APPLICATIONS.IN THE CASE OF THE OTHER DEPARTMENTS.
POLICE DEPARTMENT BY ITSELF HAS MORE THAN 50 APPLICATIONS.
THE CITY AS A WHOLE HAS OVER 200 APPLICATIONS.
ALL THESE APPLICATIONS REQUIRE SUPPORT AND CARE AND FEEDING.
PLUS, UM, ONE OF THE BUSINESSES I RUN IS A LOCAL GOVERNMENT IT SUPPORT COMPANY.
WE HAVE A LOT OF THE SAME TECHNOLOGIES OUR CLIENTS THAT POLICE DOES, AND THE STUFF THAT'S IN THE POLICE VEHICLES TAKES JUST A LOT OF TOUCHING.
THERE'S A LOT OF GEAR IN THERE, AND IT, YOU KNOW, THE OFFICERS AREN'T NECESSARILY GENTLE WITH WHAT'S IN THEIR CARS.
THINGS COME BECOME DISCONNECTED.
YOU HAVE TO UNDERSTAND IT ALL.
UM, EVEN IF YOU, YOU KNOW, YOU'RE USED TO PLUGGING SOMETHING IN AS U USB AND THAT'S SECURE, WELL, THOSE THINGS WOBBLE OUT AND FALL APART.
SO HAVING SOMEONE THERE TO WORK WITH THE POLICE ON A DAY-TO-DAY BASIS TO KEEP ALL THEIR VEHICLES WORKING IS REALLY AN IMPORTANT FUNCTION, UM, FOR BACKUP AND RESTORATION.
CITY HAS GOOD BACKUPS FOR WHERE WE WANT TO GET TO IS CLOUD-BASED BACKUPS AND CLOUD-BASED RESTORATION.
SO THAT SHOULD FOR SOME REASON, THIS BUILDING BECOME UNAVAILABLE OR THE IT ROOM STAFF CAN WORK ANYWHERE AND THE PLANS TO SUPPORT THAT.
AND, UH, SOME MORE IMPROVEMENTS THAT AT THE BOTTOM.
SEPARATELY, WE COMPLETED A CYBERSECURITY ASSESSMENT.
THIS IS A SUMMARY SLIDE OF ALL THE, UH, INITIATIVES FROM THE CYBERSECURITY ASSESSMENT.
UM, MAY LOOK LIKE THERE'S A LOT OF RED, BUT THIS IS ABOUT, UH, AVERAGE FOR MS HALLS WE WORK WITH.
WHAT'S HAPPENED OVER THE LAST THREE YEARS IS CYBERSECURITY REQUIREMENTS HAVE GOTTEN STRICTER AND STRICTER.
SO, UM, IT'S REALLY HARD IN A SMALL MUNICIPALITY TO KEEP UP.
JUST DON'T HAVE THE STAFF TO KEEP UP WITH THESE THINGS.
AND, UH, YOU KNOW, DAVID SEEMS QUITE SMALL, SO, UH, I THINK THE TOP THREE ARE THE THINGS THAT ARE GONNA GET DONE THIS COMING YEAR, INCLUDING WORKING ON SOME OF THE OTHERS.
BUT THERE'S A MORE DETAILED ASSESSMENT THAT CIVIL STAFF HAS RELATED TO ALL THESE.
THIS IS DONE BASED ON THE, UH, CYBERSECURITY INTERNET.
SO CYBERSECURITY, INTERNET SECURITY ASSESSMENT, METHODOLOGY'S A BUNCH OF WORDS, BUT THE GOVERNMENT METHODOLOGY BASELINE FOR THIS ON THE BUSINESS APPLICATION SIDE, UH, THE PERMITTING SYSTEM, THE SYSTEM THAT ACTUALLY, UH, FOR, YOU KNOW, FOLKS BUILDING HOUSES OR REMODELING, UH, IS, DOES PERMITS, OKAY, BUT ACTUALLY DOESN'T DO ANY OF THE OTHER THINGS YOU DO IN A LAND MANAGEMENT SYSTEM RELATED TO ZONING, UH, LAW ENFORCEMENT AND, AND THOSE KINDS OF THINGS.
SO SYSTEM'S REALLY FOCUSED, BUT IT'S REALLY FOR KIND OF A SMALLER COMMUNITY.
AND AS YOU GROW DOING, YOU KNOW, HUNDREDS OF PERMITS EVERY YEAR AS YOU GROW AND YOU HAVE BIGGER DEVELOPMENTS, HAVING MORE ADVANCED LAND MANAGEMENT SYSTEM IS, IS GONNA BE IMPORTANT TO YOU.
ENTERPRISE ASSET MANAGEMENT IS ABOUT WORK ORDERS AND THE PHYSICAL ASSETS OF THE CITY.
THAT PARTICULAR SYSTEM, THE, THE KEY TO THAT IS ACTUALLY HAVING A GOOD INVENTORY LAWYER, UH, ASSETS AND ACTUALLY MOVING FROM A PAPER-BASED WORK ORDER SYSTEM TO ATTEND THE BASED WORK ORDER SYSTEM.
NOW, THE SYSTEM WAS IMPLEMENTED SOME TIME AGO, UM, AND ACTUALLY THE IMPLEMENTATION DIDN'T GO SO WELL.
IT REALLY REQUIRES RE-IMPLEMENTATION.
UM, FOR THIS, THIS PARTICULAR SYSTEM, I THINK IT'S A LOT OF IT'S BECAUSE THE FOLKS IN PUBLIC WORKS, IT'S THE FIRST TIME THEY EVER USE A COMPUTER SYSTEM AND THEY CAN'T QUITE ENVISION HOW THE THING'S SUPPOSED TO WORK FOR THEM.
SO, YOU KNOW, FINANCE IS PRETTY GOOD.
THEY, THEY'VE BEEN USING COMPUTER SYSTEMS FOR 40 YEARS.
THE NEW NEW FINANCE SYSTEMS GO PRETTY WELL, BUT THESE SYSTEMS JUST DO NOT, IT DOESN'T MATTER IF THE FUNCTIONALITY'S IN THE SYSTEM OR NOT, BUT PEOPLE ARE ALWAYS SAYING, WE NEED TO REPLACE IT.
NOBODY'S, PEOPLE DON'T, UH, THERE'S NOT ENOUGH TRAINING INCLUDED IN THE INITIAL IMPLEMENTATION ABOUT THE PROBLEMS. SO THAT'S, UH, GONNA BE A TASK FOR THE CITY TO DO.
THEN THE E R P SYSTEM THAT THE CITY HAS, UM, IS CALLED, UH, TYLER PRO, UM, FORMERLY CALLED INCODE.
E R P STANDS FOR ENTERPRISE RESOURCE PLANNING.
IT DOES FINANCE, HR OF ALL THOSE KINDS OF THINGS.
BUDGETING, UM, THAT SYSTEM IS ALSO FOR, FOR CITIES OF THE SIZE THAT YOU ARE NOW, YOU'RE GETTING TO THE, TO REALLY THE HIGHER END OF THE OF SIZE ENERGY OF THE PRODUCT.
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YOU MAY WANT TO MOVE TO A NEW SYSTEM.WHAT WE DID IN THE PLAN IS WE PUT AN ASSESSMENT IN, IN, UH, TWO OR THREE, UH, THREE OR FOUR YEARS OUT.
SO CAN KIND OF REVISIT THAT AND SEE IF, IF YOUR, IF FINANCES FIT LIKE THEY'RE ONGOING IT.
UM, ONE, ONE OF THE THINGS THE DEPARTMENTS, UH, ASKED FOR, I TALKED EARLIER ABOUT THE NUMBER OF APPLICATION THAT FOLKS HAVE, UM, IS A BUSINESS ANALYSIS TOOL SET.
SO ALL THE, ALL THE DEPARTMENTS HAVE THESE APPLICATIONS AND THEY REALLY NEED SOMEONE WHO'S TECHNICAL TO HELP THEM, UH, TRANSLATE WHAT THEY NEED INTO THE BUSINESS PROCESSES AND THE COMPUTER SYSTEM.
SO THAT'S WHAT A BUSINESS ANALYST DOES.
AND I'LL SHOW YOU A SLIDE LATER ON, UH, THAT, AND I'LL PROVIDE A LITTLE MORE DETAIL THERE, BUT ESPECIALLY WITH THE, UM, ENTERPRISE ASSET MANAGEMENT SYSTEM AS ONE OF THE THINGS PUBLIC WORK SAYS THEY REALLY WISH THEY WOULD'VE HAD MORE SUPPORT FROM IT FOR THAT, BUT IT'S JUST NOT ACTUALLY SOMETHING THAT IT CURRENTLY HAS THE SKILLSET TO DO.
WE'LL TALK ABOUT THAT MORE LATER.
UM, EVERY DEPARTMENT AND DIVISION WE INTERVIEW ASK FOR MORE TRAINING.
AND THIS IS REALLY TYPICAL ACROSS THE BOARD.
UM, AND IN THE WAY I TALK ABOUT IT IS, YOU GOT THESE FINANCE SYSTEMS, THESE SYSTEMS OR TOOLS, AND THEY COST YOU HUNDREDS OF THOUSANDS OF DOLLARS BY THE TIME YOU'RE DONE.
AND NOT PROVIDING STAFF WITH TRAINING MEANS YOU CAN'T REALLY LEVERAGE THESE TOOLS AND UTILIZE THEM APPROPRIATELY.
WHAT HAPPENS IS STAFF, THEY ACTUALLY DON'T UNDERSTAND THAT THERE MAY BE FEATURES IN THERE THAT'LL HELP 'EM BE MORE EFFICIENT.
SO GIVING STAFF TRAINING ON A REGULAR BASIS REALLY WILL HELP YOU OVER TIME STREAMLINE OPERATIONS AND IMPROVE THE EFFICIENCY AND UTILIZATION OF YOUR SYSTEMS. AND THEN BUSINESS PROCESS REVIEWS KIND OF GRAPHS IN INTO THE BUSINESS ANALYST TOOL SET.
OKAY, SO THIS IS A BENCHMARK OF IT EXPENSE VERSUS OPERATING EXPENSE FOR THE CITY.
AND THE, THIS IS ACTUALLY USING, I SHOWED YOU THE PICTURE OF GRAPHICS WITH ALL THE CLIENTS ON IT.
THIS IS USING INFORMATION FROM LOCAL GOVERNMENT AGENCIES.
IT'S NOT LIKE BUSINESSES, CORPORATIONS,
SO, UH, ON THE LEFT HAND SIDE, P O IS THE LOW, RECOMMENDED LOW.
UM, THE, UM, BLUE BAR IS ABOUT WHERE WE THINK YOU SHOULD BE SPENDING WISE.
AND THAT'S FOR CITIES THAT HAVE APPLICATIONS DEVELOPMENT.
ON THE RIGHT HAND SIDE, THE RED ARE, ARE WHAT YOU'VE BEEN SPENDING ON AN ANNUAL BASIS.
20 20, 21, 22 CAN SEE YOU'RE, YOU, YOU KNOW, YOU'RE TWO AND A HALF, TWO AND A HALF OR SO PERCENT.
AND THE RECOMMENDATION IS THREE AND A HALF PERCENT OF, UM, OF EXPAND OPERATING EXPENSES ON THE EXACT NUMBERS OF THE BOTTOM.
SO BASED ON THE LESS THAN THAT ON THIS YEAR, RIGHT, BECAUSE PART OF THE BUDGET THIS YEAR WAS FOR THIS MASTER PLAN, WHICH REALLY WASN'T MONEY, WE WOULD, WE WOULD COUNT THE MASTER PLAN IN THERE.
SO, UM, SO THE POINT OF THIS IS COMPARED TO YOUR PEERS, YOU'VE BEEN UNDERSPENDING ON TECHNOLOGY AND IT CREATES A TECHNOLOGY GAP, WHICH IS, AND I'LL SHOW YOU THAT WHEN WE TALK ABOUT THE PLAN GOING FORWARD.
SO STRATEGIES MOVING FORWARD, PRIORITIZE THE NETWORK AND IN, AND INTERNET RESILIENCY.
I DIDN'T TALK ABOUT OFFICE 365, BUT, BUT THAT'S A KEY STRATEGY.
THAT'S THE CITY'S IMPLEMENTING NOW IS EXPANDING THE USE OF O OFFICE 365.
UM, THE TOOL KEY, THE KEY, UH, WHAT KEY TOOLS FOR THAT ARE TEAMS, WHICH, YOU KNOW, WE USE FOR LOTS OF THINGS.
UM, ONEDRIVE IN SHAREPOINT, WHICH IS A COLLABORATION TOOL, IT'S CYBERSECURITY TOOL SET IMPROVEMENTS ARE JUST GONNA CONTINUE FOREVER.
IT'S JUST, IT'S ACTUALLY GONNA JUST SOAK UP MONEY AND THERE'S NOTHING WE CAN DO ABOUT IT.
UM, WHAT WE NEED TO DO, THE IT SIDE IS AUTOMATE THINGS.
UM, THEY, YOU KNOW, DAVE'S STAFF IS, IS SO, UH, SMALL THAT IT DOESN'T HAVE ANY TIME TO REALLY AUTOMATE THINGS AND MAKE 'EM MORE EFFICIENT.
SO BUSY KIND OF PUTTING ON FIRE AND THEN EXPAND.
I SEE IT SUPPORT STAFFING TO SUPPORT POLICE AND THOSE DEPARTMENTS BETTER.
SO ONE, ONE OF THE THINGS WE TALK ABOUT ON THE DEPARTMENT LEVEL IS TO GAIN EFFICIENCY THROUGH IMPROVED APPLICATION UTILIZATION, WHICH WE TALKED ABOUT IN THE, WHEN WE TALKED ABOUT TRAINING.
AND THEN THEN, YOU KNOW, LAND MANAGEMENT REALLY DOES NEED REPLACEMENT ASSET MANAGEMENT IMPROVEMENT AND THEN EVENTUALLY, YOU KNOW, IMPROVE REPLACE E R P.
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WE WANT TO DO ON THE IT SIDE IS BUILD A BETTER PARTNERSHIP BETWEEN THE IT AND THE DEPARTMENTS SO THAT IT CAN SUPPORT THE DEPARTMENTS AND ALL THEIR APPLICATIONS AND HAS A, A SKILL SET TO HELP THE DEPARTMENTS IF THEY GET STUCK WORKING WITH THEIR VENDOR AND THEY CAN'T FIGURE OUT, YOU KNOW, KIND OF WHAT'S GOING ON, SOMETIMES THEY DON'T EVEN SPEAK THE SAME LANGUAGE TO, TO DO THE INTERFACE ON THAT AND HELP THE DEPARTMENTS CAN BECOME MORE EFFICIENT.AND ON THE STAFFING SIDE, I THINK WE TALKED ABOUT A LOT OF THIS, THE CYBERSECURITY ANALYST EDITION IS A BIG HELP THAT'S BECOMING AN INDUSTRY STANDARD FOR ALL MUNICIPALITIES.
UM, POLICE DEPARTMENT SUPPORT NEEDED.
UH, WE'VE TALKED ABOUT POTENTIALLY ADDING SOME ADDITIONAL CONTRACT IT SUPPORT AND THE RECOMMENDATION TO ADD A BUSINESS ANALYST AT SOMEPLACE IN THE FUTURE.
AND NOW THIS IS, UM, YOU KNOW, I TALK ABOUT A BUSINESS ANALYST AND ONE OF THE QUESTIONS THAT I WAS ASKED IS, OKAY, SO WHAT DOES THIS PERSON DO? THIS IS, THIS IS A FLOW CHART FROM ANOTHER MUNICIPALITY OF A, OF A, YOU KNOW, SMALL PERMIT INTAKE AND PROCESS ACROSS THE TOP, YOU KNOW, ALL THE LITTLE BOXES OF VARIOUS STEPS OF THE PROCESS OVER ON THE, THE LEFT SIDE AT THE TOP IS THE APPLICANT, THE BUILDING DIVISION ADMINISTRATION SYSTEM SUPPORT RECORDS.
THEY END UP, SO WHAT THE BUSINESS ADAMS WOULD DO IS BUILD THIS FLOW CHART AND THEN TAKE A LOOK AT IT AND SAY, HUH, I WONDER WHY THE INSPECTION REQUEST IS LOGGED IN ADMIN.
AND THEN THERE'S A SEPARATE LITTLE SCRIPT THAT RUNS AND IT'S NOT ALL DONE IN THE BUILDING DIVISION.
I WONDER IF I COULD TAKE THOSE TWO LITTLE STEPS, PUT 'EM IN THE BUILDING DIVISION AND MAKE IT MORE EFFICIENT.
THAT'S WHERE THE BUSINESS ANALYST ANALYST, UM, I'LL TELL YOU ANOTHER QUICK STORY.
FROM MY EXPERIENCE, I WAS WORKING WITH THE CITY.
WE'VE DONE A TECHNOLOGY THING, WE WERE IMPLEMENTING IT.
CITY MANAGER SAID, WE'VE GOT THREE STATIONS TO PROCESS A PERMIT AND A RESIDENCE ARE HAVING TO WEIGH BETWEEN STATIONS AND IT TAKES THEM 45 MINUTES TO GET THROUGH THE PROCESS.
I WANTED TO TURN INTO ONE STATION.
I WANT THE WHOLE THING DONE IN UNDER 30 MINUTES.
SO, UM, WE ASSIGNED AS THE IT TEAM, A BUSINESS ANALYST TO WORK WITH THE DEPARTMENT TO FIGURE OUT HOW TO REPRO TO REDO THEIR PROCESSES, TO GET, MAKE THAT MORE EFFICIENT SO THE RESIDENTS CAN GET THEIR PRINTS QUICKER AND SPEND LESS TIME AT THE CO AT THE COUNTER AND SITTING AND WAITING AND THEY COULD JUST MAKE THE WHOLE THING GO FASTER.
THAT'S WHAT A BUSINESS ANALYST DOES.
THE BUSINESS ANALYST LOOK AT SOMETHING AND TELL YOU THAT IF YOU GUYS JUST ALLEVIATE THE FEE YOU'RE COLLECTING, THE FEE YOU'RE COLLECTING IS LESS THAN A POSITION THAT YOU'RE SPENDING.
DO THOSE KINDS OF RETURN ON INVESTMENT CALCULATIONS.
THE, THE TECHNOLOGY PLAN, THIS IS JUST A SINGLE PAGE OF THE TECHNOLOGY BUDGET THAT'S IN THE, THAT'S IN THE REPORT.
UH, I WANTED TO SHOW YOU JUST THE LEVEL OF DETAIL THAT WE INCLUDE, UM, YOU KNOW, PEOPLE LEFT TO RIGHT OR, OR THE PROJECTS.
AND THIS IS THE IT INFRASTRUCTURE SECTION.
THERE ARE EIGHT OR NINE SECTIONS IN THE, IN THE BUDGET.
UM, AND THEN SOME COMMENTS AND THEN HOW THE FUNDING WORKS.
UH, PRIORITY LEVELS THAT WERE, WERE SET JOINTLY BETWEEN, UH, THE CONSULTING TEAM AND THE CITY STAFF.
AND THEN WHAT WE DID IS, IS WE OUTLINED, YOU KNOW, HOW IS THIS JUST JUSTIFIED? IS THIS TO REDUCE RISK? IS THIS A MANDATED THING ACCORDING, UM, BY LAW? ARE WE TRYING TO MAKE THE CITY MORE EFFICIENT OR IS IT JUST PRODUCT LIFE CYCLE, JUST LIKE YOUR CAR OR ANYTHING ELSE? EVERYTHING HAS A PRODUCT LIFE CYCLE, ESPECIALLY TECHNOLOGY IS ACTUALLY STUFF QUITS WORKING WITH IF IT GETS DUAL TECHNOLOGY WORK.
SO, UM, YOU KNOW, THAT'S A KEY THING IS IS COMPUTER EQUIPMENT REPLACEMENT PLANNING AND WE ASSIGN A BUDGET RANGE AND THEN WE USE THE, THE, THE SIX YEARS OF THE PLAN TELLING WHEN WE'RE GONNA DO THINGS.
AND THIS IS THE RECOMMENDED PLAN WITH DOLLARS, UH, ASSOCIATED TO IT.
AND THE FIRST ONE, UM, IS THE DATA NETWORK AND INTERNET IMPROVEMENTS.
UM, THE KIND OF MIDDLE BLUE BAR THERE IS THE IT INFRASTRUCTURE SPENDING AND THAT'S REALLY TO KIND OF CATCH YOU UP ON COMPUTER, UH, EQUIPMENT, EQUIPMENT PLANNING, SOME THINGS, UH, THE POLICE DEPARTMENT SERVERS AND THE POLICE DEPARTMENT VIDEO SYSTEM THAT ARE BOTH OLD AND OBSOLETE NEED TO BE REPLACED.
AND WE NEED TO GET YOU KIND OF CAUGHT UP.
SO YOUR INTERFERENCE ON YOUR TECHNOLOGY AND, AND YOU KNOW, DAVIS CAN GET SUPPORT.
UM, THE BROWN ITEM IS, IS STAFFING RELATIVELY CONSISTENT AS YOU EXPAND, AS YOU, IF YOU WERE TO DO THE PLAN IS RECOMMENDED.
AND THEN THE BLUE IS, UH, DEPARTMENT AND APPLICATION SPENDING
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DOWN TOWARDS THE BOTTOM BIG CHUNK IN NEXT YEAR TO SUPPORT, UH, LAND MANAGEMENT REPLACEMENT AND ENTERPRISE ASSET MANAGEMENT.AND THEN IN FISCAL YEAR, IN 27 IS WHEN WE PUT E R P HERE TO DO E R P.
AND THIS IS, UH, JUST A GRAPH THAT SHOWS THAT THE VAST MAJORITY OF THE PLAN SPENDING AND FISCAL YEAR RECOMMENDED PLAN SPENDING IN 2024 IS RELATED TO HIGH PRIORITY ITEMS. MATTER OF FACT, MOST OF THE PLAN, I THINK I HAD OUR EARLIER GRAPH IS HIGH PRIORITY.
THIS SHOWS, UH, IN, IN TWO DIFFERENT WAYS.
UH, NUMBER OF INITIATIVES BY JUSTIFICATION, MAJORITY OF THE INITIATIVES ARE RELATED, RELATED TO RISK MITIGATION, WHICH COULD BE CYBERSECURITY RISK, RISK OF DOWNTIME, YOU KNOW, FAILURE THAT AFFECTS YOUR OPERATIONS OR, OR, UH, RISK OF, UH, LIABILITY.
AND THE NEXT BIGGEST CHUNK IS, UM, RETURN ON INVESTMENT AND EFFICIENCY AND WHAT THOSE, THOSE PROJECTS ARE REALLY THE APPLICATIONS PROJECTS, BECAUSE I'LL SHOW YOU A LITTLE BIT LATER WHAT WE'RE TRYING TO DO.
UM, BUT THOSE REALLY ARE THE PROJECTS TO IMPROVE THE BUSINESS OPERATIONS OF THE CITY.
AND THEN FINALLY THE PROJECT BY CYCLE.
SO WHAT WE'RE TRYING TO DO, ESPECIALLY IN OUR, IN A RAPIDLY ROY CITY, IS DECREASE THE RATE OF STAFF GROWTH BY MAKING THE CITY MORE EFFICIENTLY.
IT'S NOT LIKE WE'RE GONNA KEEP YOU THAT YOU'RE GONNA FREEZE YOUR STAFF LEVELS OR WE'RE GONNA FIND WAYS TO REDUCE STAFF.
THAT'S NOT THE, THERE'S ALWAYS WAY MORE TO DO IN A CITY THAN THERE ARE PEOPLE TO DO IT.
SO BY MAKING THINGS MORE EFFICIENT, WE TRY TO REDUCE THE RATE, UH, OF STAFF GROWTH.
SO SUMMARY, UM, YOU KNOW, INCREASED INFRASTRUCTURE FOR SPENDING AND THE FIRST YEAR REALLY TO CLOSE THE TECHNOLOGY DEFICIT.
UM, CONTINUE, YOU KNOW, CYBERSECURITY REQUIREMENTS, UH, TO REDUCE RISK OVER THE LONGER TERM, UM, IN IMPLEMENT A RELATIVELY RIGOROUS CAP REPLACEMENT PLAN.
EVERYTHING, THEY'RE IN THE DETAILS OF THE PLAN.
WE HAVE, UH, LIFE CYCLES, UM, BEST PRACTICES FOR REPLACEMENT OF PCS.
YOU'VE JUST GOT NEW PCS, SERVERS, VIDEO CAMERAS, ALL THOSE KINDS OF THINGS ARE IN THERE.
PHONE SYSTEMS ASSIST, PARTNERING, APPLICATION IMPROVEMENTS.
AND THEN, UM, THE LAST ITEM IS, UM, AS THIS, THIS IS A PLAN THAT STAFF, UH, THAT'S MEANT FOR STAFF TO FOLLOW AND EXPENDITURES WILL FOLLOW THEIR NORMAL METHODOLOGY OF COME BEFORE YOU BASED ON YOUR ORDINANCES.
THIS ISN'T LIKE YOU'RE GONNA APPROVE THE WHOLE PLAN AND WHO IT GOES AND SPENDS IT SOMETIMES.
DAVID, HOW MANY PEOPLE ARE ON THE IT STAFF? THIRD OF THEM, THREE OF US.
IT SUPPORT INDIVIDUAL THAT DOES TAKE FOUR.
A CYBERSECURITY PERSON WHO'S JUST STARTED, WHO HELPING WITH CYBERSECURITY ITEMS AND OKAY.
THE AT ITEMS. SO IT'S LY JUST PREVIOUSLY JUST TWO OF Y'ALL UNTIL WE HIRED THE CYBERSECURITY, IT WAS SUPER, WELL WE ADDED A PERSON AND WE DIDN'T LOOK OUT SO WELL.
AND THEN WE ADDED THE, THE PERSON AGAIN AT TOP STOP.
AND THEN DAVID DOES EVERYTHING ELSE.
I CALL, WE, WE'D HAVE A MEETING SET UP AND WE'D SAY THE NETWORK, HE'D SAY, I'M SORRY I COULDN'T BE ON THE PHONE.
CASE WE HAD CYBER CAN'T LEAVE WITH YOU'VE BEEN LIKE, WHAT, 10 DAYS WHERE Y'ALL BEEN WITHOUT INTERNET SINCE SHE'S, THERE'S BEEN WAY TOO MUCH, IT'S HAPPENED MORE HERE SINCE I'VE BEEN HERE IN AUGUST THAN MY ENTIRE CAREER IN MY PREVIOUS PLACE.
BUT WE HAD REDUNDANT, WE HAD FIBER, WE HAD DEDICATED FIBER RUNNING INTO ALL OF OUR FACILITIES.
SO WE HAD DEFINITELY PUT IN THE TIME AND ENERGY IN ORDER TO, FOR THAT NOT TO BE AS BIG OF A PROBLEM FOR US.
WHEN THE TRUNK LINE ON 35 GETS CUT AND EVERYBODY'S CELL PHONES GOES DOWN, THAT'S ONE THING.
BUT WHEN WE'RE SITTING HERE AND WE'RE THE ONLY ONES NOT HAVING INTERNET CONNECTIVITY BECAUSE SOMEONE CUT A LINE OUT AND IHAM OR SOMEWHERE THEY CUT A LINE OUT THERE AND WE DON'T, WELL WE'RE, WE'RE OUT.
DO YOU GUYS DO UH, LIKE, LIKE MONTHLY OR QUARTERLY UPDATES TO THE UPDATES GOING OUT? ARE THOSE THE TECHNOLOGY PLAN? MM-HMM.
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STEERING COMMITTEE METHODOLOGY WOULD BE PROBABLY AROUND QUARTERLY UPDATES HERE, BUT TYPICAL IS THE PLANS UPDATED PRIOR TO BUDGET AND THEN INFORMS THE BUDGET PROCESS FOR THE NEXT YEAR.BUT TYPICAL IS, WE'RE JUST STARTING THIS.
SO THIS IS THE FIRST IT MASTER PLAN THE CITY'S EVER DONE.
SO IT'S NOT LIKE THERE'S 50, 50 YEARS OF HISTORY OF THIS.
SO YEAH, I'M JUST REALLY TELLING YOU WHAT OTHER CITIES DO.
AND AS FAR AS LIKE ANY KIND OF LIKE, NOT I GUESS CYBER ATTACKS, BUT THERE'S ALL THE DIFFERENT ONES LIKE FISHING AND HACKING OR WHATEVER, HOW MANY OF THOSE COME ACROSS YOUR DESK IN A WEEK'S TIME OR LIKE A MONTH'S TIME THAT THAT WE'RE, THAT LIKE, LIKE I MEAN I KNOW YOU PROBABLY HAVE YOUR SECURITY, RIGHT, THAT KIND OF BLOCKS THAT, BUT I GUESS THINGS THAT YOU HAVE TO KIND OF JUMP IN TO MITIGATE, DO WE USE AN OUTSIDE CONTRACTOR TO HELP MITIGATE SOME OF THOSE THREATS AND RISKS OR ARE YOU THE PERSON THAT WE, IT'S KIND OF ALL THE, WE HAVE SEVERAL TOOLS MM-HMM.
WE DO USE A CONTRACTOR THAT'S A, THAT'S A SAAS, A SOFTWARE SECURITY AS A SERVICE.
AND WE KIND OF USE A, A COMBINATION OF TOOLS AND AND INCLUDING TRAINING STAFF TO RECOGNIZE YEAH.
WE DID, WE DO OUR OWN FISHING CAMPAIGNS, WHICH YOU PROBABLY, YEAH, NO, I'VE GOTTEN A LOT AT MY, YOU HEARD MY EMAIL TALK ABOUT THAT BEFORE.
FIRST TIME WE RAN ONE, WE HAD A 32% CLICK RATE, WHICH IS ABOUT AVERAGE.
AND NOW WE'RE DOWN TO UNDER 5% USUALLY WHEN WE RUN THESE.
SO, SO WE PERIODICALLY RUN THESE AND, AND OUR UH, RICHARD WHO WE, WHO WE RE-ADDED, HE, HE ACTUALLY WORKED FOR US BEFORE AND CAME BACK TO WORK FOR US.
UM, HE'S ABOUT TO PUT IN A NEW TOOL ON, ON THE, UH, PHISH THAT WILL BE A BETTER TOOL FOR STAFF TO UH, TRY TO IDENTIFY, UH, PHISHING EMAILS AND THEY'LL HAVE SOMETHING THEY CAN CLICK ON.
BUT WE OF COURSE CONTINUE TO DO THE PHISH CAMPAIGN AND OF COURSE WE DO MANDATORY CYBERSECURITY TRAINING EVERY YEAR.
YOU ALL EVEN HAVE STATE THAT, WHAT IS THAT COMING OUT? IT'S ABOUT TIME ISN'T WE USUALLY DO IT IN JUNE.
SO YES, IT'S ABOUT COMING OUT BECAUSE IT'S DUE BY AUGUST EVERY YEAR ST.
AND SO WE USUALLY DO IT IN JUNE MM-HMM.
EVERY NEW PERSON THAT'S HIRED AUTOMATICALLY GETS THAT TRAINING SENT TO THEIR EMAIL WHEN THEY GET HIRED.
SO, UM, I WAS TELLING YOU, I'M NOT REAL, DON'T KNOW A WHOLE LOT ABOUT TECH, BUT I DO KNOW IT'S TYPICALLY, UM, I THINK NOT JUST IN CITIES BUT IN UH, IN PRIVATE PRACTICE IT'S USUALLY UNDER UNDERDONE UNTIL SOMETHING BAD HAPPENS AND BY THEN IT'S PROBABLY TOO LATE.
UM, I KNOW A YEAR AGO WE TALKED ABOUT HAVING A SEPARATE IT PERSON JUST FOR THE POLICE DEPARTMENT, BUT IT SOUNDED LIKE THEY WERE GONNA BE NOT WORKING WITH YOU, BUT LIKE THEIR OWN OWN DEAL.
AND I WASN'T A BIG FAN OF THAT TO WHERE, UH, IN MY MIND IT'S BETTER TO HAVE FOUR PEOPLE WHO ARE TRAINED OR FIVE PEOPLE TRAINED ON EVERYTHING WE'VE GOT GOING ON THAN JUST ONE PERSON THAT'S SITTING OVER THERE.
BECAUSE THEN, I MEAN, IF THEY TAKE A VACATION, YOU'RE HELPING BUT THEN YOU GUYS DON'T KNOW.
SO I THINK AS WE ADD PEOPLE, THEY NEED TO BE ABLE TO HANDLE WELL THAT'S EXACTLY EVERYTHING IN THOSE SILOS AND YEAH, IT'S A BIG LOAD FOR ONE PERSON TO HANDLE TOO BECAUSE THERE'S A LOT OF COMMUNICATION GOING ON WITH THE PD.
UH, THE, THE ONE THING I WILL SAY ABOUT THAT THOUGH SPECIFICALLY IS THAT AT LEAST AS WE START, GENERALLY YOU WOULD HAVE SOMEONE WHO SPECIALIZES OVER THERE BECAUSE IT IS VERY UNIQUE.
AND THAT DOESN'T MEAN YOU DON'T CROSS TRAIN LIKE YOU'RE SAYING CUZ YOU, YOU DO WANT TO DO THAT.
YOU DON'T WANT ONLY ONE PERSON TO KNOW HOW TO REBOOT THE CAT RMS INSIDE THE VEHICLES OR WHENEVER THE MOBILE TECHNOLOGY ISN'T COMMUNICATING HOW TO FIX THAT, YOU DON'T WANT THAT.
UM, BUT BECAUSE THERE IS SO MUCH OF IT, IT USUALLY DOES END UP CONSUMING A PERSON AND THEN THAT MOST OF THOSE PARTICULAR SYSTEMS ARE VERY SPECIFIC AND UNIQUE ABOUT HOW YOU NAVIGATE THEM TO EVEN GET SUPPORT.
SO USUALLY IS THAT NOW? YEAH, JUST WHO WHOEVER CAN RIGHT NOW.
SO YOU GUYS HAVE SOME CUZ WHAT WHAT I ALWAYS SEE IN GOVERNMENT IS, IS WHAT WE NEED.
IT'S AN EXPENSIVE ONE CAUSE HOW YOU KNOW, SKILL AND SO YOU PAY A BUNCH OF MONEY AND THEN THAT PERSON IMMEDIATELY WANTS WHY I NEED AN ASSISTANT AND THEN THEY WANT SOMEBODY AND THEN BEFORE YOU KNOW IT, SOMEONE'S GOTTA BE A MANAGER OF THOSE PEOPLE.
AND IF YOU, IN MY MIND, I MEAN CUZ I CAN ALREADY HEAR NOW A LITTLE BIT WITH IT'S A SPECIFIC THING, BUT IF YOU GUYS ARE ALREADY WORKING ON IT, THEN THE IDEA I WOULD THINK IS YOU BRING A PERSON IN THAT CAN EITHER BE TRAINED, CAN GO TO SOME SCHOOLING AND GET TRAINED ON THAT, TAKE YOUR GUYS' WORKLOAD OFF.
YEAH, THAT'S WHAT I UNDERSTAND EXACTLY.
THE PERSON WILL GET IMMERSED OVER THERE IMMEDIATELY, BUT THEN WE WILL BE THEIR ASSISTANT THAT WE'LL GET ENOUGH CROSS-TRAINING TO HELP OUT, UH, WHEN THEY'RE ALL WHEN WE HIRE.
BUT, BUT YES, IT WILL BE AN IT WHEN YOU HIRE SOMEONE UNIT FOR OUR IT BUSINESS FOR NEWS VALLEY, TYPICALLY BRINGING IN FROM CORPORATE, IT TAKES BETWEEN THREE TO SIX MONTHS TO TRAIN HIM HOW TO
[00:30:01]
REALLY TROUBLESHOOT A POLICE CAR.WELL THE, YEAH, THE OTHER THING IS LIKE, YOU KNOW, YOU GOT A NEW COMPUTER, WHATEVER I ESTIMATE, OKAY, WE'RE GONNA PUT NEW COMPUTERS IN POLICE CARS.
IT JUST TAKES TWICE AS LONG, YOU KNOW, HALF THE TIME YOU'LL BE WORKING ON IT AND LIKE SOME SOMETHING WILL HAPPEN.
THE GUY WILL TAKE THE, AFTER ALL THIS, ALL DIFFERENT STUFF HAPPENS IN PLACE THAT HAPPENS ANYWHERE ELSE SINCE THEN.
SO THE ONLY QUESTION THAT I BRING UP THAT I, AND MAYBE IT'S THERE IN THE FINAL REPORT, BUT YOU KNOW, WE'VE GOTTEN THE NOTICE FROM THE COUNTY COMMUNICATIONS, YOU KNOW, 9 1 1 STUFF.
UH, HAS ANY OF THIS, SINCE THIS IS A SIX YEAR PLAN, IT'S CONTEMPLATING THAT WE ARE GOING TO HAVE THAT WITHIN THE SIX YEARS AND WHAT THAT IT IMPLICATION IS BECAUSE I FEEL LIKE THAT'S A HUGE GAP FROM WHAT I'VE SEEN PRESENTED HERE TODAY.
IT IT IS DEFINITELY NOT, HE'S TALKING ABOUT IF WE WERE TO POTENTIALLY TAKE ON DISPATCH OURSELVES, LIKE WHAT THAT WOULD LOOK LIKE AS A PART OF THIS PLAN AND THAT'S JUST NOT IN THIS PLAN.
I THINK YOU JUST NEED TO SIT WITH HIM AND FAIR OUT HOW MANY, ONCE YOU FIND OUT HOW MANY BODIES YOU NEED TO RUN 9 1 1 CALLS, I THINK YOU'RE GONNA FIND VERY QUICKLY THAT THE COUNTY, WHILE IT'S EXCESSIVE THAT WE'RE ALREADY, WE'RE GETTING TAXED TWICE FOR HIRING LIKE 20 OR 25 FULL-TIME EMPLOYEES OR BY 9 1 1 CALLS SO FAR EXCEED WHAT THE COUNTY'S CHARGE US.
AND I THINK I'VE LOOKED AT THE NUMBER AND I SAT DOWN AND IT'S, WE WENT THROUGH IT.
THE STAFF PEOPLE WOULD BE ABOUT HALF NOTHING.
THE ISSUE IS WE HAVE TO BUY A BUILDING AND WE HAVE TO OTHER CAPITAL COSTS.
YOU HAVE A LOT OF CAPITAL COSTS AND IF YOU'RE GONNA, IF YOU'RE GONNA END UP TRYING TO GET YOUR, YOUR TLE SYSTEM, NOT THE TLE, WHAT'S THE 9 1 1 HUB CALLED PAP PAP? THANK YOU.
THERE'S A WHOLE, THERE'S A WHOLE COMMITMENT THAT GOES INTO THAT TOO.
SO IT CAN GET, IT CAN GET VERY EXPENSIVE VERY QUICKLY.
BUT YEAH, I THINK TAYLOR TRIED IT AND THEY WERE, WHEN WE, WHEN IT WAS COMING TO US, REMEMBER THE COUNTY TALKING TO US ABOUT HOW TAYLOR WAS BACKING OUT OF, THEY DECIDED TO TAKE IT ON THEIRSELVES, BUT THERE'S NOT BIG ENOUGH.
USUALLY THE DECISION TO TRANSITION GETS PUSHED MORE FROM A DECLINE IN THE SERVICE THAT YOU'RE GETTING THAN IT DOES AND IT'S SAVING YOU MONEY TO DO IT YOURSELF.
IT, IT, IT'S USUALLY WHAT IT IS.
UM, THE TIMES I'VE SEEN IT AND MUL AND THE OTHER CITIES THAT HAVE DONE IT THEMSELVES, GENERALLY THAT'S, THAT'S WHAT THE, THAT'S WHAT THE DECIDING FACTOR IS, IS THAT WE'RE NOT GETTING TREATED THE SAME WAY THAT THE SO IS GETTING TREATED AND IT DOESN'T MATTER TO US ANYMORE THAT IT MAY COST US MORE MONEY.
WE NEED OUR OFFICERS TO BE THE FIRST PRIORITY OF THAT DISPATCHER AND NOT SECOND, THIRD, FOURTH OR FIFTH BECAUSE YOU KNOW, THERE'S SOMEBODY ELSE THAT PAYS MORE MONEY OR WE'RE NOT THE, SO AND THAT'S NOT HAPPENING HERE THAT I'M AWARE OF.
I'M JUST SAYING THAT'S USUALLY THE DIRECTION THAT IT ENDS UP GOING.
SO I'D BE INTERESTED THESE BUSINESS ANALYSTS TOO.
I THOUGHT WE HAD ONE ON STAFF AND THE DIFFERENT, I DON'T KNOW IF THEY WORK IN DIFFERENT DEPARTMENTS BUT NO, THAT DOES THAT, I MEAN I'M KIND OF USING THE, THE A TWO TEAM TO DO THINGS LIKE THAT KIND OF ON A, ON A BROADER SCALE, PUTTING 'EM INTO A DIVISION AND HELPING THEM FIGURE OUT HOW TO IMPROVE THINGS.
BUT THAT'S A LITTLE BIT MORE SPECIALIZED AND, AND I'M USING THEM FOR RIGHT NOW BECAUSE I FEEL LIKE CENTRAL TEXAS CAN USE HUNDREDS OF THESE PEOPLE.
THEN YOU HAVE TO BUS TRACKER, THEN YOU HAVE TO KNOW WHAT DEPARTMENT AND, AND THERE'S DIFFERENT THINGS WHERE LIKE RIGHT NOW ALL THESE PROGRAMS ARE SET UP TO WHERE YOU BASICALLY HAVE TO KNOW HOW GOVERNMENT WORKS MM-HMM
AND SO A LOT OF PEOPLE JUST DON'T DO IT OR THEY EMAIL.
AND SO I WAS LOOKING AT IT AND ALWAYS SAYING, YOU KNOW, IF A NON-GOVERNMENT PERSON TRIED DOING THIS OR LIKE IF YOU LOOKED AT OUR WEBSITE AND I DON'T KNOW WHY LIKE I DON'T KNOW HOW IT COME, IT'S DONE.
IT'S EASY TO HAVE LIKE WHAT'S YOUR PROBLEM? YOU TYPE IN A BOX AND IT GIVES YOU A TOP 10 SEARCHES.
INSTEAD YOU HAVE TO KNOW LIKE WHAT'S AN ENGINEERING AND WHAT'S A PUBLIC WORKS ISSUE.
NOBODY KNOWS WHAT PUBLIC WORKS IS AND THEN THEY GIVE UP AND GET FRUSTRATED LIKE THERE'S 200 LINKS ON THIS THING AND UH, YOU WANT LIKE A BOT OR AI TO TALK TO TO THEM, RIGHT.
THE BETTER CITIES GET TO THE POINT OF HAVING STAFF THAT ACTUALLY ARE FOCUSED ON NOT JUST ORGANIZATIONAL IMPROVEMENT BUT PROCESS IMPROVEMENT.
I HATE TO SAY SIX SIGMA, BUT YOU KNOW, EVEN TO THAT LEVEL OF DEGREE GOING OUT CUZ WE WERE TALKING ABOUT TECHNOLOGY, BUT YOU COULD TAKE THIS ALL THE WAY DOWN TO THE LOWEST COMMON DENOMINATOR AND YOU GO INTO LIKE THE GUYS WHO ARE WORKING IN THE FIELD AND REARRANGE THEIR TRUCK IN A CERTAIN WAY TO WHERE THE TOOLS THAT THEY NEED
[00:35:01]
ARE ALWAYS IN THE PLACE THAT THEY NEED THEM TO BE.THE INVENTORY OF THE PARTS THAT THEY NEED ARE ALWAYS IN THE PLACE THAT THEY NEED THEM TO BE.
AND, AND YOU KNOW, THAT'S THE TYPE OF STUFF THAT THE, THAT THE BETTER RUN CITIES, YOU KNOW, GET TO AND, AND WE ARE GETTING TO BECOME A BETTER RUN CITY.
IT'S JUST WE'RE WE'RE CHASING A NUMBER OF OTHER THINGS FIRST TOO.
SO, UM, SO I CERTAINLY THINK THAT I COULD SEE US MOVING THAT DIRECTION.
TECHNOLOGY TO ME IS A LITTLE BIT DIFFERENT BECAUSE THIS IS MORE ABOUT LEVERAGING THE EFFICIENCY OF TECHNOLOGY SO YOU DON'T NEED MORE BODIES TO TRY TO THROW IN A PROBLEM.
IT'S LIKE THE POTHOLE THING, RIGHT? RIGHT NOW IF, IF WE NEEDED TO REPAIR A POTHOLE IT WOULD TAKE A CREW OF LIKE FOUR PEOPLE, UM, WASTE HALF THEIR DAY BECAUSE THEY HAVE TO GO GET HOT MIX AND THEN COME BACK AND TRY TO PATCH ALL THE POTHOLES WHILE THEY, WHILE THEY CAN.
IF YOU BUY ONE PIECE OF EQUIPMENT THAT KEEPS THE ASPHALT HOT, THAT CAN BE RUN BY ONE OR TWO PEOPLE AT MOST THEY GO DO POTHOLES ALL DAY.
THAT'S AN INVESTMENT IN TECHNOLOGY.
ALTHOUGH THAT'S A PIECE OF EQUIPMENT THAT THEN IN TURN MEANS THAT YOU DON'T NEED ANOTHER FOUR PERSON CREW PLUS A TRUCK, PLUS A TRAILER PLUS WHATEVER ELSE IN ORDER TO DOUBLE THE SPEED OF POTHOLE REPAIR.
SO, WHICH IS WHY I STARTED USING TEAMS WHEN WE GOT HERE AND STARTED USING ONEDRIVE AND SHARING DOCUMENTS AND FILES AND ALL THE THINGS THAT WE'VE BEEN DOING, WHICH HAS STARTED TO IMPROVE HOW INFORMATION FLOWS AT LEAST INSIDE THE ORGANIZATION.
SO YEAH, IT USED TO BE IN SMALL INSIDE OF CITIES, YOU KNOW, DAVID STEAM FOCUSED ON THE, YOU KNOW, KEEPING THE SERVERS AND NETWORK GOING.
AND OVER THE LAST FEW YEARS WE'VE BEEN REALLY, REALLY PUSHING TO THINK ABOUT THE APPLICATIONS AS TOOLS THAT GAIN EFFICIENCY AND YOU KNOW, HAVE PEOPLE THAT CAN HELP THE DEPARTMENTS MAKE THAT HAPPEN CAUSE THEY CAN'T DO IT ON THEIR OWN.
I ALWAYS GET NERVOUS ON THAT STUFF.
UM, BECAUSE I FEEL LIKE I LIVE A LIFE OF TECHNOLOGY AT WORK AND WE'RE CONSTANTLY FINDING SOMETHING NEW, BUT EVERY TIME WE FIND SOMETHING NEW EVERY THREE YEARS, IT'S LIKE THE WHOLE WORLD CHANGES AND IT'S LIKE WE'RE NO LONGER USING ONENOTE FOR EXAMPLE CUZ ONENOTES THIS AND THAT AND TEAMS NOW.
AND SO I'M LEARNING ABOUT CHANNELS AND YOU CAN DO THIS.
AND NOW I'M LIKE, THIS IS GREAT, BUT IN THE BACK OF MY MIND, I KNOW THE FLAVOR'S GONNA CHANGE IN THREE YEARS.
WE'RE GONNA SPEND A BUKU AMOUNT OF MONEY AND SWITCH EVERYTHING.
AND THE PROBLEM IS SOME OF THE THINGS THAT WE DO HERE WHEN WE SWITCH, IT ACTUALLY AFFECTS THE PUBLIC BECAUSE WE JUST REVAMPED THE WEBSITE AND NO ONE REALLY LIKES IT.
IT LOOKS COOL BUT IT'S NOT FUNCTIONALLY FOR MOST PEOPLE.
AND THEN SO EVERY TIME WE IMPROVE A TECHNOLOGY THING HERE, WE JUST SOMEHOW GOTTA MAKE SURE WE THINK WHO ARE WE ACTUALLY SERVING? WHICH IS A PERSON ON THE STREET.
AND SO WE MAKE IT GREAT FOR US, BUT COMPLICATED FOR THEM.
WE FAILED JUST LIKE IF YOU WENT TO WALMART AND MADE IT SHOP IN THERE BECAUSE THE CHECKOUT SYSTEM IS A NIGHTMARE AND THEY'RE ASKING YOU WHAT DEPARTMENT IS THIS IN TO LOOK IT UP AND YOU'RE LIKE, I DON'T KNOW.
SO AS LONG AS WE ARE CAREFUL OF THAT, THAT'S USUALLY WHAT I SEE TECH GOES IS UM, SOMEONE'S GOT A NEW TOOL AND IT'S NO LONGER MICROSOFT.
WE'RE SWITCHING TO THIS PERSON AND THEN THREE YEARS LATER THEY SUCK.
THEN LET'S GO BACK TO MICROSOFT.
AND SOME, SOME OF THAT IS DONE TO US TOO.
IT'S LIKE, IT'S LIKE YOUR PHONE.
LIKE, I MEAN HOW MANY TIMES DO YOU GET UPDATE ON YOUR PHONE THEN HOW MANY TIMES DO YOU CHANGE YOUR PHONE? RIGHT? IT'S ALL DISPOSABLE.
WELL I KNOW THAT'S, IT'LL ALWAYS BECOME MORE ADVANCED TO BECOME WHICH PHONE IS THIS DAVID? SEVEN OR SOMETHING? IT'S AN SCS.
THE FIRST SC THE SECOND ONE THIRD.
I DON'T LIKE SWITCHING COMPUTERS CUZ UH, INTERFACE CHANGES AND I DON'T LIKE SWITCHING PHONES BECAUSE IT TAKES ME LIKE SIX MONTHS TO FIGURE OUT HOW TO USE.
LIKE I DON'T EVEN KNOW HOW TO GET THE NOTIFICATIONS AND ALL THAT.
AND I KNOW SOME OF IT'S INEVITABLE YOU HAVE TO, UM, I'VE SAT THROUGH A NUMBER OF, OF, UH, SOFTWARE PLATFORMS THAT WE INVESTED HEAVILY IN THAT WE WERE USING THAT THEN THE COMPANY DECIDED THEY WOULD NO LONGER SUPPORT BECAUSE THEY WANT YOU TO BUY THE NEXT THING THAT THEY'RE GONNA ROLL OUT.
SO THAT EVEN THAT HAPPENS TO US WHENEVER IT'S NOT US CHASING THE NEW THING.
IT COULD JUST EASILY BE THEY'RE NOT GONNA SUPPORT THAT PLA THAT HAPPENED TO OUR WORK ORDER SYSTEM.
YEAH'S LIKE WE'RE NOT GONNA SUPPORT THIS ANYMORE.
YOU HAVE TO BUY THE NEW THING.
SOMEBODY BUYS THE COMPANY CUSTOMER, I DON'T KNOW A SINGLE CITY THAT'S HAPPY WITH THE WEBSITE.
IT'S PEOPLE REPLACE 'EM ALL THE TIME.
BUT IT'S, IT'S LIKE, I DON'T KNOW WHAT THE, NOBODY DOES GOOGLE.
I MEAN IT'S A NUMBER ONE SEARCH ENGINE AND YOU CAN FIND ANYTHING.
AND YOU JUST TYPE IN LIKE FIVE WORDS AND YOU, YOU GET IT BUT THEN EVERYBODY ELSE HAS TO OVERTHINK IT.
I'M LIKE, DIDN'T THEY JUST INVENT THE BEST WAY TO SEARCH FOR SOMETHING? IT'S, IT'S NOT, IT'S THAT ONE IS NOT SOMETHING THAT I ACTUALLY KNOW THE SOLUTION TO.
EVERYBODY I TALKED TO ARE GONNA REPLACE OUR WEBSITE BUT THE NEXT ONE JUST LOOKS DIFFERENT.
[00:40:01]
ACTUALLY DO ANYTHING.WANNA CUT IT EARLY WEATHER QUESTIONS OR COMINGS DAVID THESE PEOPLE ABOUT THE DEBATE.
HOW, CAUSE I'M SURE EVERY DEPARTMENT COULD SHOW US A THING AND EVERYBODY WOULD NEED DRAMATIC INCREASE, BUT WE KNOW FROM A PAIN WE WERE UNDER PAYING Y'ALL IN MY MIND FOR SEVERAL YEARS AND UH, YEAH, THREE PEOPLE'S GOTTA BE TOUGH TO RUN.
IDEALLY HOW MANY PEOPLE ON YOUR TEAM WOULD BE LIKE JUST GOOD, NICE AND SMOOTH? WE'RE TALKING ABOUT IMMEDIATELY ADDING TWO.
WHICH IS THE BUSINESS ANALYST AND A STAFF PERSON AT IT.
AND I'VE ALSO SUBMITTED AN INITIAL BUDGET TO OUT, UH, TOM PUT, UH, I THINK HE PUT CONTRACT HELP IN THERE.
WHAT HE WAS REFERRING TO THERE IS UH, OUTSOURCE THE LEVEL ONE HELP DESK, UH, UH, BOARD.
SO THAT JUST TYPICAL, I NEED A PASSWORD RESET, A REAL EASY FIX.
UM, WE ALREADY HAVE A COMPANY THAT PROVIDES US SOME SERVICES THAT COULD PROBABLY TACK THAT ON PRETTY ECONOMICALLY, BUT AGAIN, WE'LL WE WOULD VET THAT, WAIT, I CAN'T TEXT YOU AT NINE O'CLOCK AT NIGHT AND SAY, HEY, I'M LOCKED OUT AGAIN.
BUT THAT WILL BE POURED INTO INDIA.
GOT THE WHOLE PASSWORD SYSTEM, SYSTEM.
YOU YOU'D HAVE MY CELL NUMBER BUT, BUT NO.
I, IF WE OUTSOURCED IT, IT'S THREE RIGHT?
YEAH, IT'S BOTH FROM WHAT I UNDERSTAND ANYWAY.
IT'S BOTH LIKE A BUSINESS OPERATIONAL TYPE.
SO IT CAN BE LIKE AN ORGANIZATIONAL IMPROVEMENT TYPE OR A, AN INNOVATION OFFICER IS LIKE A TERM I TYPICALLY WOULD USE MM-HMM.
BUT A COMPONENT OF THAT IS ALSO HOW TO REWORK PROCESSES AND OR LEVERAGE TECHNOLOGY IN ORDER TO STREAMLINE THINGS AND, AND GET EFFICIENCIES.
SO I I WOULD USE THE TERM INNOVATION OFFICER RATHER THAN BUSINESS ANALYST.
BUT THAT SAME, SAME DIFFERENCE I'VE HEARD STRATEGIC BEING A TYPE LIKE A STRATEGIC STRATEGIC INNOVATION ANALYST.
DID WE HAVE ONE OF THOSE ONCE PETER, UH, STRATEGIC, UH, SOMETHING, SOMETHING THAT, THAT GOT LAID OFF BEING HIRED.
IT SOUNDS TO ME LIKE BUZZWORD HERE, ANALYST,
WE PROBABLY COST YOU 10,000 MORE A YEAR.
WE WANT THE NAME TITLE 10 LESS.
LIKE THEY WOULD BE SENIOR VICE PRESIDENT OF BLAH BLAH BLAH.
AND THEY GET PAID 10 GRAND LESS THAN THEY CAN HAVE ALL DID SENIOR INNOVATION OFFICER 25 MORE IN DALLAS.
ARE THEY GOTTEN BACK INTO DALLAS? MM-HMM
IT WAS KIND OF TIMELY THAT WE WOULD BE MEETING ABOUT THIS.
I'VE HEARD THEY HAD AN ISSUE WITH THEIR, I HAVEN'T HEARD OF ONE RECENTLY.
THEY WEREN'T ABLE TO ACCEPT LIKE PAYMENTS AND THINGS AND THERE'S JUST NOTES ON DOORS THAT LAST VICKY'S.
LAST TWO BIGGIES ARE CITY OF OAKLAND DOWN FOR, FOR TWO WEEKS.
SAN BERNARDINO COUNTY SHERIFF PAID 1.1 MILLION IN
HAS HE ANYBODY HACKED A CLOUD SERVER YET? I'M SURE.
CAN WE JUST SAY WE'RE NOT PAYING DELETE, UH, WIPE EVERYTHING AND THEN DOWNLOAD BACK FROM LIKE YOU ALREADY, YOU ALREADY YOUR BACKUP PROVIDER ALREADY DOES WHAT'S CALLED IMMUTABLE BACKUPS, WHICH ARE UNTOUCHABLE BACKUPS.
SO YOU'VE ALREADY GOT THAT LEVEL OF PROTECTION WRITTEN ONE, IT CAN'T BE OVERWRITTEN.
SO, UM, THAT'S, THAT'S REALLY THE BASIS.
YOU'LL BE ALWAYS BE ABLE TO RECOVER.
YOU SHOULD NEVER HAVE TO PAY RANSOM.
SO THAT'S, THAT'S THE FIRST STEP.
AM I MESSED UP THERE? I MEAN IF THEY CAPTURE ME, PLEASE PAY THE RANSOM
IS IT PROTECTION INSURANCE? THERE IS, I THINK IT'S CYBERSECURITY INSURANCE.
CYBER SECURITY INSURANCE CENTER.
AND IS THAT SOMETHING THAT WE DO HAVE OR? UH, I, I DON'T, I MEAN I THINK, BUT I DON'T, I HAVEN'T SEEN IT IN A STATE.
BUT AS TOM SAID, THAT'S A LOT OF THESE INSURANCE PROVIDERS ARE, ARE REQUIRING MORE AND MORE FOR YOU TO HAVE, FOR THEM TO ENSURE YOU AT A LEVEL OF NEEDS.
BUT YEAH, WE PROBABLY DON'T HAVE, WE'RE NOT UP TO PAR AS FAR AS EQUIPMENT GO UNCOMFORTABLE.
SO THEN THEY CAN ENSURE YOU IN CASE YOU DO GET, THAT'S SOMETHING LIKE
[00:45:01]
THAT.LAST WEEK I GOT ONE FROM A CYBERSECURITY INSURANCE QUESTIONNAIRE FROM A CLIENT.